Egerton Garage

Dreadful experience with this garage, who charged almost £900 to fix a major problem in my husband’s car. The car broke down again after 30 miles. They tried to claim it was a NEW problem and quoted several hundred pounds to fix it. We took the car to another garage who said the original work had been incorrectly carried out. We gave Egerton’s the opportunity to fix the work under warranty. They kept the car for several weeks and did nothing, never called when they said they would and made no attempt to explain or justify their actions. We eventually took it elsewhere, had the original problem fixed properly this time, and it has worked fine since.

I took my car to this garage with an exhaust and radiator fault. I dropped the keys off at 9 am and they didn’t take my car until 4.30pm. They kept my car over night without giving me a ring to tell me so. The next day, they did the work without ringing and informing me what needed doing and how much it would cost. When I got my car back, something at the back end was dragging, which wasn’t a fault beforehand. I returned my car to the garage for them to look over and fix the problem that they had caused. I dropped they key off in the morning, they didn’t take the car and I had to pick my key up at 5.30 pm, the manager told me to bring it back the next week, the same thing happened again, when I picked up my key, there was no apology or remorse. I would not recommend this garage as they clearly do not care about their customers and the standard of work they carry out.

We have just returned from dealing with a dispute at this garage. We took it for an MOT, which it failed on ball joint and two tyres. We agreed a price to do the work. They were a day late in getting the car back to us and when we collected it, it was dangerous to drive. The ball joint had not been tightened up, which 30 seconds of fast ratchetting ammended. The ball joint was an incorrect size resulting in the right front tyre sticking out and veering into oncoming traffic when driving. The manager/​owner of the garage had carried out the work and had not checked the quality of the work by test drive before releasing it to us. He denied there was a need to test despite it being an MOT retest, not being policy and refused to give any refund on the labour costs for inconvenience and trauma of driving a dangerous car. Most worryingly, the manager/​owner continued to say that the car was SAFE to drive. This guy obviously has no clue or he’s a scammer, he came up with all the excuses in the book, rushing etc. Do not trust this garage.