Mistoria Group

Rubbish communication, say they’ll get back to you and never do. Some staff can be very rude and not take your complaints seriously and do not follow them through. If you’re thinking of renting from this company… Don’t! On the surface there properties look great, scratch deeper and they’re pretty much falling to bits, once you’re in Mistoria don’t give a damn! Avoid at all costs!

Genuinely the worst lettings company I have ever communicated with.
We moved in, in August and still have broken desks, chairs, a heating problem in the en-​suite room, broken hoovers, a faulty washing machine and up until recently a single fridge for 6 people (it was only replaced 3 months after constant complaining). One of the bathrooms toilets leaked for weeks, we called the ²⁴⁄₇ handyman that they work with who acknowledged it needed fixing however the company did nothing. After following up, they told us to lift up the lever every time we flushed.
If you call to complain about an issue, they give the same rote response that they are very busy, or the person you need to speak to is off sick, or running late. They simply don’t care about their tenants and I just had the receptionist HANG UP on me, after saying that we shouldn’t have followed up on a problem. Once you sign the contract their tone completely changes. Mike makes constant excuses and tries to justify their inadequacies. Do not get me started on Chris, who is unable to act professional and really shouldn’t be answering phones.
Its disgusting that they take advantage of their student tenants. If you’re paying for a furnished property, the things shouldn’t be broken. Perhaps have your staff go through training on how to communicate properly.
DO NOT RENT WITH THEM! You will regret it. Everything looks beautiful but is either broken, or will break apart.