Europcar

I rented a car from Europcar with 2 friends on a trip around the south of France. They were AWFUL. We were charged a bunch of extra fees that they were very unclear about when we first picked the car up. They also sold us a SatNav as they insisted that we would need one, without telling us that there was one already in the car. They then refused to let us return the SatNav that we had not used, and we were charged for the full SatNav rental. If you don’t want to get ripped off and you have any other options, don’t use Europcar.

It’s hard to know where to begin we had such a long list of problems. To put it simply this company are rude, aggressive, unethical shysters whose ONLY intent is to up-​sell and charge you for damage that you didn’t incur. They don’t check over the car with you when you take it but when you bring it back they go over with a fine tooth comb, finding all sorts of things to charge you for. That’s their M.O. But that doesn’t even begin to describe just HOW unscrupulous this company is. Simply outrageous. I fully intend to report them for bad business practice.

Wish I could give 0 stars. 2 hour wait for the car, not because of heavy cues (though there were plenty of people waiting around) but because the idiotic agent wouldn’t stop up-​selling more expensive services! We booked a car months before our trip, then arrived after a 10 hour flight with 2 small children only to be heavily pressured to take a much more expensive vehicle, pay 1000 quid for 12 days of insurance, etc, etc, etc. He emphasized that our luggage would not fit in the car we had booked b

Update: Got a dart charge (toll) violation. Europcar sent me the notice 6 weeks later, way beyond the 2 week reduced fine period, so now the fine is double. They also charged me a $ 54 administrative fee to send me the notice 6 weeks after the fact. Money gouging unethical practices. I can not believe these guys are still in business. They prey on ignorant foreigners.

Great Service
Great Price
Helped me find the appropriate car
Drawback:
Checking slow because too much time was spent trying to. upgrade everyone!

I just wanted to say that I had a good experience with Europcar. I have rented from them before at Heathrow and in other countries. When I booked via Kayak /​Auto Europe the best price was on Europcar Heathrow. But there were so many scare stories I was extremely concerned. I had all my ducks in a row with paperwork, International Driver license (which you don’t need in the U. K) Insurance etc. I was seriously thinking of canceling because of their reputation from Google and other review companies like what you are thinking right this second. But that is why I’m writing this since I had a good experience and I hope you do too. Like anything; some people do and some don’t. But that is why we have reviews and I would image Europcar hopes it will get more positive reviews.
I felt for sure it was going to be a big hassle and push with what I read on Google and other websights. They have a very bad reputation and I was deeply concerned. I had contacted Auto Europe who booked me with Europcar and they said not to be concerned and if I had any problems to contact them. I also contacted Europcar directly and they said I shouldn’t have any problems. I didn’t. I was surprised. Yes. I did have to wait about 25 minutes but it was orderly. If you have ever traveled at any large International Airport there always seems to be a wait no matter what car company you deal with Including Hertz or Avis. It was very professional. No hard sale. No increase in insurance or scare tactics. Just professional the way it should be.
I went out selected my car of about 7 car to choose from which I selected a car I had ordered which was a Vauxhall Astra. It was a good car and had only 6,000 miles on it. It was just fine for the two of us and it was a four door with air conditioning; which we never used once but just glad we had it. When returning the car it was fast and professional. He looked over the car and gave us paper work that the car was in as good of order as we picked it up and we were done. No hassle on the return either. I said to the Europcar return guy that I was surprised by the quality of Europcar and said I was expecting poor quality. They said that they are working very hard to up the star quality and their reputation. They said they had a spotty reputation and they are trying hard in every department to improve due to the fierce competition with all the rental car companies. I wish you good luck with Europcar or any other car rental you choose.

Utter rip off. Kept waiting for ages, despite pre-​booking, and RIPPED off in hidden charges — over $ 800 more than quoted. Crooks, use someone else!

Wishing for 0 stars. 2 hour wait for a car, total chaos reigns in the meantime. Saw a woman handing out Popsicles and water bottles as if that would make it all ok. Complete and utter nonsense.

Signed up to Unilocal while waiting for my waiting line ticket number .25 minutes and 5 more people to go. This is after a 15 minute wait for the shuttle bus. Being made to wait with two young kids for a pre-​booked car is a special form of torture. If they know how many people are coming, on a Friday at 11am, you’d think they might put on a couple more staff …

I’d ordered an automatic car weeks before and when i was there to pick it up there was no automatic car available. The lady kept on asking me if I really needed an automatic car… Well I’d ordered it for a reason!
It took some waiting and patience, but in the end they got me my automatic car. A nice Ford… New: only 200 miles driven.
When I was ready to drive out of the car park I was asked how many miles this car had driven. I answered ‘200 miles’… But the man at the counter didn’t believe me and actually came out of his little house to check the mileage. Only to find out that I was right…
Service was so so, but the car was good. :)