Glendale Garage

Have used Glendale on and off over the last 15 years; only go elsewhere if I can’t get a slot, which does happen they are always busy (a good sign IMHO.) This time, a full service on my Peugeot 407 quick, efficient and well priced. However, a couple of niggles appeared after a week or so. Called Glendale, they asked if I could bring the car in that day. Duly arrived, seen straight away. Diagnosis as I suspected (wheels had been switched during the service, so ‘new’ fronts out of balance, and a clip on the under-​tray had given way following some under-​engine work during service.) Sorted within 20 minutes of arrival, very polite and courteous, explained everything that was going on. No charge and free coffee. Can’t recommend them highly enough. In an industry awash with charlatans, these boys shine out. ¹⁰⁄₁₀.

I have been a client of Glendale Garage for more years than I can remember. As mentioned by a previous reviewer I also have had phantom faults or just plain silly things that I could have fixed myself, I have never been charged anything for the time spent checking it out. When purchasing my latest car they were most helpful in suggesting the most suitable car for my needs also taking into account reliability and economical costs for repair. I have complete confidence in the staff and they will endeavor to carry out repairs swiftly despite their very busy schedule. Yes parking can be difficult sometimes but there are plenty of side streets and I can usually find a spot close by.
Well done Glendale, I wouldn’t go anywhere else!

Although this garage offers very good value for money in its repairs, it does have a significant number of downsides. Firstly, the positive — this garage is located conveniently in the centre of Gosforth — just off Salters Road, and is easily accessible from both Gosforth, Coxlodge and Kenton. The staff are fairly pleasant and friendly — for a garage — and customer service is ok. The negatives are that this garage firstly has virtually no parking. This proves difficult when trying to leave your car with them as there is really only on-​street parking and if that is busy, you have difficulty finding somewhere to leave it. Also, I was not impressed that when I left my car with them to get the brake pads fitted, they did the repair and then told me the brake discs would also soon need doing — which would then mean more brake pads — surely they could have told me this before carrying out the repairs and charging me for them? The fact that the brake pads were about £20 cheaper there than elsewhere I was quoted did little to soften the blow.