Kwik-Fit

My experience with this branch of Kwik Fit was not a positive one.
After hearing a rattle and excessive noise from the exhaust on my Toyota Prius, I checked in for a free exhaust check using Kwik Fit online. This was quick and simple.
When I arrived for my appointment, I could immediately tell that I was going to experience some frustration. The man on reception said he was surprised to get my booking as they couldn’t do Exhaust repairs. He offered to do an exhaust check anyway.
They then struggled to start my car in the garage because it is a Hybrid and the engine doesn’t tick over like traditional cars. I showed them how to get the engine running, but the damage was done — they informed me the car was a Hybrid and so they weren’t allowed to work on it. Sigh.
When I asked for advice on a local Garage that might be able to help, I was told that garages don’t work on Hybrid cars. Double sigh.
The only upside to this process was that the online booking system worked well and I wasn’t charged for the exhaust check.
Hybrid cars like my Toyota Prius aren’t magic. My local garage in Birmingham works on them without issue. Sadly, for the staff at this branch of Kwik Fit, I felt that the car being a Hybrid was the perfect excuse for them to shrug off the work.

Although I have had bad experiences with other branches of Kwik Fit, I have to say that on the occasion that my husband and I visited the Four Lane Ends branch of Kwik Fit, we were suitably impressed. The person who answered my telephone call was friendly, helpful and informative and when we arrived at the garage, the people behind the desk were equally impressive with their customer service. The customer waiting area was quite spacious and, although a bit chilly, was better than some others I have seen. The work on the car was carried out quickly and to our satisfaction