This was always known as a very good local travel agent, small enough to be friendly and helpfull but the deals that they got you were up there with the very best that some of the larger travel agents were to offer. They also had a reputation of being very good when it came to sorting out people who wanted to move around a lot while on holiday and stay in various hotels. Recently I have started to hear the opposite and I myself received qiute poor service while arranging a trip new york. They had part of my name wrong and then refused to change it free of charge. Personally I will go elsewhere now.