Glenburn Veterinary Surgery

I’m very surprised to see all the good reviews for this vet as I personally had an awful experience using them this week, perhaps I was simply an unlucky minority.
I have two kitten that I booked in to be neutered and given their first vaccines. I took them to this vet after arranging an appointment over the phone and my first impressions were very good of the surgery. I was quickly invited into the room where the vet checked the cats over. She advised that one of my cats had a umbilical hernia which she would have to repair (which on research I have later found she was referring to the umbilical ring every cat has and certainly did not need operated on) but I agreed she could and she advised the other one wouldn’t need operated on. I then left my cats in her care and asked if I could pay in advance at reception as I would be working to 9pm that evening, and wouldn’t be the person collecting them at 5pm. They said this wasn’t possible and I would have to pay over the phone before they were collected which I reluctantly agreed to. As I dote over my cats, I was worried about them, and the vet assured when I called later I would be able to find out how the procedures had went. So off I went to work.
On my lunch break I called to enquire about this procedure and pay the bill. I called and explained that this was the purpose of my call and the receptionist was very short and snappy and said that’ll be £190.30 and you can collect then at 5pm. I was shocked at this but explained I wouldn’t be picking them up and needed to pay the bill, she didn’t tell me how my cats were atall! and began taking my card details. I was informed the bill would be £100 previously so was shocked by the cost of the bill but didn’t argue the cost as wanted to wait to see the receipt later. The receptionist put me on hold for over 15 minutes and returned to tell me my card was declined, knowing I had more than sufficient funds I told her she must of got a number wrong, to which she was again rude and snappy, replying is was declined, I mustn’t have sufficient funds and asking how I was going to afford the bill –which I found degrading and embarrassing! I proceeded to give her my details again and of course it was accepted straight away but no apology was offered and she quickly ended the call.
Later that evening when I returned home i discovered the vet had performed the same ‘umbilical hernia repair’ on my other cat which she told me was okay. She did this procedure without my permission and both of these incisions for the procedure were stitched up very untidily!
She advised for me to return in 3 weeks for there next course of vaccinations but I’ll be going else where, as I feel both my cats and myself were treated poorly and overcharged.

I used to frequent this place more than I’d have cared to when my cat was still alive. She’d always been sickly, so trips to the vet were a pretty regular occurrence.
I always found the staff at Glenburn to be patient, attentive and, above all, good at what they do.
Like any vet’s, it’s not cheap, but then, you can’t put a price on your pet’s health, can you?

Background story. About a year ago, my delightful children were torturing me to let them have a cat, and torturing is not a word that I use lightly. When, inevitably, I caved in, we ended up with a creature with the charming moniker of Jasmine living in our house. I have another name for it, but it’s not one that I could possibly relate to you here, or indeed say in front of the kids. It loves nothing more than to stick its claws into my toes.
So, we ended up going to Glenburn for all the usual new kitten/​pet stuff, and the staff were very nice, and even made light of my opinions of cats.
It turns out, however, that our cat has a taste for starting fights with other neighbourhood cats. Jasmine is rubbish at fighting and every time, she sustains a new and interesting injury. We have been to Glenburn about, ooh, once a month in the last year and the staff, and what they charge to repair our useless cat, have been faultless.
This sounds more like a review of my awful pet, but should your undoubtedly beloved hamster (or whatever else) have a problem, I guarantee you that the vets here will sort it out, be charming to you, and not charge you a king’s ransom.

Glenburn Vetinary Surgeon is where we used to take our cat before we discovered Doherty’s in Carrick (see review) This vets was always reliable, honest and most importantly comfortable for our cat so we always felt reassured. It’s a good vets and I would recommend it for people in the area. We just felt happier attending the Doherty’s clinic but I’m sure everyone has different needs for their pets.
Glenburn have been running their surgery in this area for over 20 years and I’m sure they will continue to do so for a long time. I haven’t heard any bad stories about them, as is becoming more increasing with vets nowadays. You can depend on Glenburn to be a reliable and friendly surgery where you can be sure your animal will be comfortable. We all know that no pet ever likes the vet but they may as well be comfortable in their surroundings and they certainly are here.

As I have a tiny, mischievous terrier, it is understandable that I tend to visit the vet a lot. My little dog Rocco is never really ever out of trouble and the vets that are here are always able to put him right. They are patient, polite and courteous, which is really good as my dog has none of these traits himself. There is a good selection of toys and food to buy at the reception as well. They cater for most household pets.
The yearly vaccination of a booster and kennel cough is fifty pounds. The times when Rocco and I visit the vet with a problem or symptom tend to cost around twenty five pounds for an appointment. This does not include the price of the medicine, which is surprisingly expensive for a little dog. They are able to book appointments as well. This is advisable as anytime outside 9am to 5pm tends to be very busy indeed.