Firepit

I went to Firepit with friends who highly recommended it. We had booked in advance and were all excited to go.
The venue is lovely. We waited a long time for the starters and then over an hour between the starter and the mains. Our suspicions were that this is a ploy to make you buy more drinks between servings, obviously we can’t confirm that
The staff apologised for the delay and promised our food would be out next while offering more drinks. We saw other tables get their food in this time then 20−25minutes later the food started to be brought out. Between the first meal and the last coming out of the kitchen was about 5minutes. My «juicy chicken» was cold, and chips resembled Mcdonald’s drive-​thu chips once you have driven home and they have gone soggy in the bag. Others complained theirs was also cold but it had taken so long and everyone was hungry, they just wanted to eat and leave quickly. I politely gave mine back to the waiter who took the meal back to the kitchen where it was MICROWAVED and sent back. The chicken was the same piece I’d cut an end off earlier, it was now leathery, still cold and the chips still soggy but the plate was HOT.
I spoke to the manager who agreed the food looked bad and offered me a new meal great, but if I had to wait as long as the first time (an hour and a half) my friends would have gone home, plus I was already pretty put out by now.
So I sat with my friends while they ate, the majority left most of their meal.
The manager came back over to say he had spoken with the kitchen staff who had not known it was not correct to re-​heat the same food. As I pointed out a) shouldn’t the kitchen staff be trained in food handling? And b) surely the waiting staff should have been embarrassed to bring that out. The manager’s response was that they wouldn’t know what to look for urm TRAIN THEM All kitchen staff SHOULD have at least a ‘Basic Food Hygiene Certificate’ so should be aware of the dangers re-​heating chicken causes.
To add insult to injury the manager went on to say they already had several issues with the kitchen tonight and the reason our meals were so delayed was due to another party complaining their steaks were not cooked properly and having to send them back — As a customer, I don’t really want to hear that so the manager thinks the kitchen staff are incompetent and have already balls’d up tonight. Mate, I DO NOT WANT TO KNOW. This means my meal had been sat there the whole time and then they had the cheek to re-​heat it. He tried to fob me off a bit more, so I dropped into conversation that I have a degree in Food Science so I am WELL aware what should and should not be happening, so don’t even try to Bull** me!
Anyway, this morning I have had messages off the friends who did eat most of their meals, and they have «very sore bottoms» this morning courtesy of the Firepit Glad I sent mine back, thanks!!!
Avoid this place, they are amateurs playing with your food, serving your food and have no idea what they should be doing. They are not interested in health and safety, or customer service. I dread to think about the state of the kitchens, given the standard of employee they’ve obviously got working there. The service was rubbish, and they’ll try to fob you off with any old story, and they could potentially seriously damage your health. My advice avoid at all costs.