Wollaston Motors

A couple of weeks ago I went to Wollaston Motors to try to buy some oil for my car. I’d previously had an Audi that had a special oil that had to be bought from the dealers and wanted to know if my new BMW suffered from the same fate.
After being shunted around until I found the ‘parts’ department, we found ourselves waiting in a warehouse-​like area being totally ignored by the chap behind the counter.
He was asking a lady detailed questions about her car and when she shrugged, he admitted he didn’t actually know what difference it made anyway because he ‘wasn’t a technician’. We could hear people moving around in the back but he neither acknowledged our presence nor (obviously) called anyone to come and serve us.
After 10 minutes of being ignored, we just walked out. I doubt he even noticed. Yes, OK, we were there for a container of oil, but for all he knew, we could have been after £2k worth of alloy wheels — and yes, we know how dear some of them are because we had plenty of time to stare at the price list whilst we stood there with our invisibility cloaks on.
Poor show BMW — I expect better. Considering the guy at Audi not only sold me the oil but took the time to go out in the car park and top it up for me, you’ve got some catching up to do.