Halifax

In a great location but always busy. Normally only one person on customer services and the queue builds quickly. If you want to open a business account you can’t do it in branch, you have to fill out a form and send it off. I found this rather annoying as I would have liked to discuss the account with a person not just fill a form. I find the staff treat you badly unless you have alot of money. I used to bank with them but because of this branch no longer do.

Right in the middle of the city, close to the famous marketplace, this branch has plenty of ATMs to make things a little quicker for you. With plenty of staff trying to move people through, queuing — whilst a necessary evil — is tried to be kept to a minimum.
If you want to set up a simple bank account or savings account, don’t expect to be able to do it there and then — you will be asked to make an appointment to come back — not ideal if you are not often in the City. However, all staff are friendly and helpful, and they can help on a full range of mortgage and investment products too, within the restrictions of being a tied agent. They even offer you a cup of coffee while you are being seen!