Norwich union

I moved from Germany to the UK and took my car with me. It wasn’t easy to get an insurance for a LHD car adaped with hand controls, but finally Norwich Union was happy to quote.
I didn’t want to go with some cowboy insurers which are on the market as well. I am happy to pay more for a good service. With Norwich Union I pay more for a bad service. That’s the lesson I’ve learned in the past 3 month.
Norwich Union told me I should send them a confirmation letter from my German insurer and they would accept my 10 years of no claims and would refund me 50% of the price.
I am in the 3^rd month with Norwich Union now and I’m really looking forward to get rid of this chaotic company. My German insurer sent me a standard form which states my insurance history in 3 languages (English, German, French). The conversation with Norwich Union started with a letter asking me for a translation into English, but the document was in English already.
Their call centre is totally useless, based in India and the poor agents are well trained to answer standard questions in English. But I never had any standard questions. I wanted to explain them that it makes no sense to translate an English letter into English. I got several letters which made no sense at all or letters where they asked me to call them instead of writing me what they want from me directly.
You always have to wait for 15 minutes minimum before you can speak to an agent. After a month of weird letters and conversations with their agents I complained officially. I got a letter again which made no sense but finally an agent told me what their problem was: 1. They didn’t read the letter correctly. 2. They wanted a little change on the letter which they never told me.
I got my refund finally and a new policy schedule today. The policy schedule states again You have 0 years no claim discount. So I had to call them again and had to talk again to an agent who didn’t understand me. I had to explain her 4 times or so that the document isn’t correct.
I don’t wanna think about how it would work if I would claim something. I can’t understand how you can run such a big company so totally unprofessional and badly organised.
Just go for Norwich Union if you are totally bored and happy to call them every week.

Have to agree with Global Reach. They are terrible, Customer service is apalling, We had an accident (not our fault) 11 months ago and it still hasn’t been sorted. They keep sending us letters saying they will close the case as they argue it was ⁵⁰⁄₅₀ even thought the woman who hit us admitted she was at fault and even spoke to her insurance to tell them this, The call centre is in India and they do not understand what you are saying. May give you a good price quote but are dreadful if anything goes wrong