Langdale Lightweights

Mick amd Langdales is very well known to cyclists in the area as they have been based in Mapperley for the past 30 years. I have got to know Mick and his family over the past few years as my husband is a keen cyclist and now won’t go anywhere else due to the great service that Langdale offers.
During the time when the gentleman above had issues Mick’s wife was battling leukaemia and died in July 2011 aged just 42, leaving behind Mick and their two daughters who were aged just 5 and 10, during this awful time Mick was taking Karen to and from the hospital whilst caring for his kids and elderly mother, whilst I am not making excuses for any perceived poor service from Langdales this certainly isn’t typical and obviously the gravitas of his personal situation must have had an impact on the business to a degree as there is only Mick and Karen’s dad that work in the shop.
What I am saying is please don’t take the other review as a typical customer experience.
Things seem to be back on track now at Langdales and Mick also started a charity in his wife’s name in case anyone is interested; The Karen Green Foundation

I used Mick at Langdale’s twice for wheel builds as some forums recommended him for wheels.
1^st time a pair of American Classic wheels were checked and retrued. These were apparently a nightmare and despite advising of cassette body cahnge from shimano to campagnolo, and supplying this and instructions, found this not to be done when I arrived which meant I had to point out this on collection, wait whilst it was done, and also point out that the dishing would now be incorrect on freehub change and this would also need doing.
Stupidly I got a front AC wheel which was brand new checked and a rear wheel built at Langdales having to wait months for him to find time to do it. When I collected the Campagnolo freehub was still on that was needing to be changed for Shimano and I advised this would then require a check of dishing only to be told it would be fine. These wheels were a belated present for my father, took so long they were supposed to be for Fathers day, may have been for christmas before, who knows.
Long story short my father on receiving his wheels as a present had to try and redish them himself. And I paid £55 for 1 wheel to be built with me supplying everything which seems to be a lot when I have compared with other recommended wheel builders.
On this basis 1 star and I would never go near this shop again.