Nationwide Building Society

Nationwide as a whole seek to promote their building society image of being owned by and for the benefit of their customers and the staff in the Oxford branch do their best live up to this image.
Helpful staff who work around the physical limitations of their branch (the queues brought about from a lack of cashier positions are checked by other staff members seeing if you can be served at one of the other positions) and Managers have always done their best to sort out any problems I’ve had.
I’ve had a couple of problems with Nationwide over the years that I’ve been using their services, but they have always been dealt with by the staff at this branch in a prompt and professional manner.

Sometimes very busy, with only two cash tills, this can be a frustrating place to queue on occasion, but desk staff are very helpful and will always try to help out with desk-​top transactions or the ATMs where possible. The range of products offered is good, and staff are very helpful when it comes to advice and suggestions. Accounts are opened with the minimum of fuss, and paying in or taking out is usually easy. They offer a good Child Trust Fund which can be paid into directly from a child’s savings account without extra transfer paperwork, which is very helpful.
The branch is generally accessible and pleasant to visit, and only the queues detract from the experience of using it.

This branch contains 3 cash machines, 2 of which enable you to pay cash or cheques into your account without aving to queue up at the counter.
All of the staff are very friendly and helpful, and frequently go out of their way to resolve any problems and to ensure you have all of the information you need.
The queues for the counter staff can get quite long during lunch time, and so they try to put extra staff on, and frequently other members of staff will walk down the queue to see if anyone is just paying in cheques, as this can be done quickly at the consulting desks, making the queueing time much shorter.
It is worth booking an appointment if you wish to speak to an advisor, as they can get busy. However they are very helpful, and have always treated me as an individual and asked me about my needs rather than trying to sell me whatever package is most profitable for them.
In addition, one cash machine is accessible out of hours by swiping any debit or credit card. This lets you into the lobby, which is handy when it is cold and dark and you want a bit of privacy and security when withdrawing money.
An efficient branch with very helpful and knwledgable staff.

The Nationwide branch in Oxford is located on Queen St, which is restricted to buses, so it is only possible to access it on foot. Branch staff are very friendly and their machines allow you to deposit and withdraw money without any interaction from a human being, meaning you can be in and out quickly! With competitive rates and a Debit card that can be used abroad with no extra charges, they are the way to go!

I like them a lot. They’re very straightforward.
On a couple of occasions they’ve pointed something out that meant they owed me some money. I would never have noticed if they hadn’t brought it up.
I doubt they’re perfect, but they stand out from the crowd.

I popped in here to sort out a problem with opening a bank account and they were really helpful. I was seen within a couple of minutes and instead of being sent to wait in another queue or to some back room, the person at the service desk dealt with me directly while the people behind were seen by someone else.
They looked up my details on the computer and seemed really keen to help, despite it not being the branch that had caused the problem. Even when they did not know an exact answer, they gave me an approximation and were very clear. A refreshing change from the vague politician-​style answers you often get when they’re not sure what to say.
It only gets 4 stars because the building society itself was really slow in setting up a bank account, so my money was in limbo for months.