The Bocardo

I waited a week to post this review to give the hotel a chance to address the situation properly. Instead I had countless back and forths with the owner and was left dumbfounded by their lack of comprehension and customer service.
Key points:
1. The sheets on the bed were soiled (they said they were coffee stains but who knows?!) and they were not changed when I brought it to their attention. The receptionist did it late the second night when I brought it to their attention AGAIN! Seriously??? Gross! When I got in touch with the owner he apologized, defended how they handled it, and after days of back and forth offered an insulting 10% discount.
2. They call themselves a «luxury hotel» compared to the other hotels in Oxford. That is laughable. Contact me personally and I will give you a list of several other hotels in that price range that do not have soiled sheets or coffin-​sized rooms.
3. It’s on George Street so it’s like having a disco party in your room at night due to the noise of the club across the street.
4. The reviewer before me must have been staying at a different hotel with the same name!

Wow, right from the get-​go the service here has been perfect.
Need to be in the heart of Oxford for a wedding, and where to stay… and then I see a listing for this place, check out the website and book in.
Tell a friend about the place and he books it as well.
Then I get an email from the hotel asking about beds and twins it is and wow, this is just the beginning.
Service, great location, and a very good price. What’s not to like?
Enjoy!