Top Shop/Top Man

It has been a while since I have found myself so moved as to sit down at my desk of destroying, but here I am.
Let me begin with a clarification: I have no qualms with the Top Shop in Oxford. The staff has been friendly enough, and, while they rarely have my size in shoes, I am a rather diminutive fellow, so I hold no grudges there. Their stocking could be a bit better, but, there you are. They are not alone in this.
Where I do take offense, however, is with the company’s abysmal customer service.
It is abysmal.
After spending hours trying to make a call or email this shameful institution on my 35 pound pay-​as-​you-​go Vodaphone (an atrocious experience in itself), I finally returned to my dorm room to find the information necessary to reach Top Shop. Well, after much searching, consternation, and pulling of hair, I finally looked up some others’ reviews of the website. It seems I am not alone.
I feel generous, so I will give some suggestions to Top Shop on how to run better customer service.
1. Make sure you have listed your phone numbers correctly. If your U.S. Number is listed like this:
1 (800) xxx-​xxx
You have done something wrong.
2. If you have directions everywhere for returns that include «click the link that says ‘create return’», do make sure that link exists.
3. If you do not accept certain items in store because they are sold through a third party vendor, please make sure that is clear at some point (indeed, multiple points like the item page, the cart page, the checkout page, the confirmation page, and in the confirmation email, to name a few).
I have emailed Top Shop to get this holy grail of postage requirements, this elusive «Return Number.» If I am honest, I doubt I will get a response.
I expect that, like poor dupe Roderigo in Othello, I leave this ordeal «with no money at all and a little more wit.»
Top Shop customer service, I detest you.

I went in here to just find two items. They were helpful to an extent but didn’t really seem to interested in the customer. The staff talked between themselves and the clothes seemed to be everywhere. Also signed me up to a Topman card which I did not no a huge amount about. Not one of the best Topshops around!

#553 I was spoiled. My first Topshop experience was at the flagship store on Oxford Street in London, which was absolutely amazing. Unfortunately, that visit has now soured every other Topshop I might find myself patronizing in the future. Sure, this location offers a large portion of what was available at the Oxford Street store, but the layout was so cramped and disconcerting. Items were strewn about and the employees were more concerned about socializing with each other than maintaining a decent storefront. The place looked more like an H&M than an upscale clothing store that should be able to rival Anthropologie. To say the least, I was disappointed when I dropped in, hoping to find something decent to bring home as a souvenir for my sister. Oh well, I suppose I’ll stick with the Oxford street location and avoid getting disappointed again.

Topman should be great as Topshop is. When Topshop is the girls favourite and sells very fashionable clothes and accessories you would expect the same from Topman for the guys.
You would be wrong Topshop has pretty much the same stock in week in, week out. Its not the exact same thing but its so samey that it might as well be

Top Man sometimes feels like an afterthought to keep men entertained while their other halves lose themselves for hours perusing Top Shop. Nevertheless, this has got some nice things in. Nothing particularly special, but a good little range of casual clothes for general use or for going out. The prices are pretty good and they do a student discount. Most of the clothes follow general fashion trends, but they’re better quality than, for exanple, the Primark equivalent.

The Topman store in Oxford, though quite small, has everything you need for a quick wardrobe update or missing item. prices are generally cheap and styles are quite generic, as would be expected. The range is somewhat limited, compared to River Island in the Clarendon, but it is a viable alternative.