Carroll’s Garage

A girl giving a garage 5 stars — it must be good! And it is :-)
I’ve been going to Carroll’s for years with my various little cars. My dad (pre company cars) used to bring his cars here and as part of my car indoctrination, I was told to only come here and so I did. And I still do, despite the garage being in Paisley and me now being based in Edinburgh.
So, reasons why I come here:
Service is second to none.
My car is HONESTLY assessed. Example — If it doesn’t need done for six months or 2000 miles (whatever comes sooner) then it will be done then. No scare stories that it must be done immediately.
I can use non-​technical language and not be laughed at.
I can do stupid things, have to get the car repaired and not be laughed at.
I know my car is in good hands, I’ll get decent tyres/​parts used on it and it won’t take an age to be returned to me.
No work will be done without my approval — wee phonecall to check first.
5% discount for cash
I can speak to Jerry (the owner and mechanic) and explain — not go through some service desk or smarmy sales manager who says I’m wrong (or computer says no).
So, good garages are hard to find and in this climate, the pounds are precious. If you need an amazeballs, local, independent garage with great mechanics and the lovely Mrs Carroll keeping you informed, then what is not to love and to cherish from the first car onwards :-)

OK
The situation is — — - the car has driven through some snow drifts and the back end is smoking/​steaming.
I believe that the white stuff out the back is steam from the snow. My other half behind the wheel is scared, she believes it is smoke.
She pulls over near Carroll’s and goes to talk them. We were on our way to Braehead, so we were very nearby. Her parents have dealt with these folks for decades and they know my wife as her mother’s daughter.
The younger Carroll comes out and asks us to drive it into the service bay. He hauls it up on the lift and checks out the car’s under-​carriage. He points out the large chunk of snow on the exhaust and then rolls it back and forth a couple times to ensure that nothing else is wrong.
Does he demean her? Nope. He says that it probably would be pretty frightening and that anyone would be scared by seeing that.
In the end — No Charge — the guy took time out and looked at the car — No Charge.
We had another problem with the suspension. The potholes from the freeze had shaken a retaining ring from the shocks.
Total Charge. mid two figures
Last time we had this examined at the dealership — it was over 500 quid to replace.
Carroll’s are what you want in a car mechanic.
When you are vulnerable and relying on folks to supply you with honest information — these folks do not take advantage.
They treat you with respect.
Do you need anything else from a Car Repair place? I don’t think so.