Unfortunately my experience with the store has been less than satisfactory. The store itself is lacking the chic style which is portrayed on the website. There isn't a private changing room area, and you are very open and vulnerable to other people seeing you in the dress or conversations with your nearest and dearest.
The staff are engaging and have a lot of knowledge of the outfits on the market, however the pricing is higher than the average store and the customer service following the purchase is less than adequate, and doesn't allow for this higher price tag. Additionally, the terms and conditions are ambiguous and the owner will change his mind as and when suits them, they were happy to add in some freebies, but only if it suits them.
Please avoid this shop, so many other wedding dress shops out there deliver a much more unique, personable and enjoyable experience of dress shopping, without the "pushing" style of selling where they are desperate for you to buy.
Debbie
Rating des Ortes: 1 GB
sadly had a terrible experience when attending a bridesmaids dress try on. very impersonal. lots of other people in view of fittings -( male customers also) making for an uncomfortable and awkward environment for what was supposed to be a happy special experience. Despite having a booking, this store was disorganised and staff assistant very unhelpful. small size range of dresses available to try on, and she came accross as judgemental of body shapes and sizes. offered no suggestions or ideas of how or what other dress styles would perhaps look better. very abrupt and forceful in attempt to make a sale. Would not reccomend
Harris
Rating des Ortes: 1 Windsor, Canada
I have been to 5 shops to see different designers of wedding dresses. All of which I would recommend them, that is all but bride to be. Staff were not knowledgable as any of the others I had been to, the owner had an attitude because I said I had been looking at other shops for dresses. The lady I had to help me with the dresses just seemed like she didn’t care and that is really off putting for a bride to be. If you want to be made to feel special this is not the place to go.
Aj
Rating des Ortes: 5 Luton, United Kingdom
Got my wedding dress here last year. Wonderful service, friendly staff, good advice. I went in with a list of dresses I knew they had in stock and was quickly given a room to try them on in. Meanwhile my mother-in-law perused the rather extensive sale selection(finding my dress in the process). All of the sale dresses were in good condition — showing that they take care of their stock. I wasn’t looked down on for buying from this section, unlike in many other stores I went into. Would go back if I had to do it all over again
Debbie
Rating des Ortes: 4 Reading, United Kingdom
Went here with my friend who was having her final fitting and I was really really impresses with the service. She was really looked after and her dress was beautiful. It’s definitely somewhere I’d go for my own dress after witnessing her experience.
Edward
Rating des Ortes: 4 Reading, United Kingdom
Cannot praise this shop enough! Staff were friendly and relaxed and ended up picking out the one for me. Completely put me at ease. Fantastic service