Headmasters

Who may concern 23/​06/​2015 about 12:00 I came to reading salon to have a haircut. this haircut I was waiting long time to have it done, and also wanted to have experience in your salon, headmaster!
I walk in and the reception lady approach me and ask what am I looking for and she ask me to sit and one of the team member will come see me to talk through. one of team member called Hanna came and ask me what I’m looking for and I showed her a picture of the model I want. after a while She make me feel she’s not confident enough to cut my hair, in mean time I haven’t told her anything reason is not make her uncomfortable. after She almost Finnish her job I realise she hasn’t done what I asked her or she hasn’t done what I showed her in the picture. i told her I wasn’t happy of the result and asked her to cut it shorter and she hasn’t explain if what I’m looking for and how she cut it it was going to make it worst! She wasn’t comunicating with me at all while she was cutting my hair and also wasn’t explaining me the result, she wanted to cut it more and I stopped cause it was already to short! when I went to reception I was almost crying and they asked me how I fell and I said im not happy, paid it and walk out! I went to different salon showed them my haircut even the lady from there weren’t happy the way it been cut they try to fix it as much as they can but couldn’t be fix …1 thing I’m happy I made a phone call to your salon too find out the lady’s name who cut my hair and after a while manager called me and asked me to comeback to the store and fix the problem and also she will refund my money back .i think this part is a good customer service and the worst part the person who deal with me I don’t believe she is confident enough and can deliver client expectation! and want to mention my hair was shoulder long !!!

I’ve had a rocky relationship with Headmaster’s. It’s a nice place and feels very professional as it’s a large chain of salon’s in the UK. It’s also in a convenient location in the town centre by the Broad street mall.
I was first introduced to Headmaster’s in London near Paddington station and had consistently amazing results with my colourist Thea. Yet, the branch in Reading leaves something to be desired. The staff have given me both great and terrible results. The worst being some highlights done last year which were so uneven and over-​processed. They responded professionally when I went back and gave me a full refund and another colour on top in an attempt to make my hair look normal again. However, it hasn’t been the same since and I’ve been searching for the best hairdresser in Reading for a while now. I wish I could have found someone there I would be happy to recommend but nothing yet.
I don’t completely hate headmaster’s but I can’t love them either because I don’t know the staff there enough. So, my main recommendation would be to go with a senior stylist or colourist if you decide to go here.
I put pricey because the last time I went I felt it was very inflated for what I got. However, you can get good deals if you use the student discounts and recommend a friend or birthday discounts.

I’ve been in that salon several times and the result was always okish. they can never guarantee that we are gonna have the same hairdresser every time. they never keep details for your latest color even if you are a permanent client. Furthermore, my latest appointment which was today was very disappointingafter discussing for 20 mins with the hairdresser about my color, we came to a decision about the tint and she said ‘unfortunately I don’t have time to do your color today as I spent a lot of time in consultation, we have to re-​book your appointment’. I was shocked. I left from the office an hour earlier to do my hair, the hairdresser had to ask the color expert for advice as she wasn’t sure, she was talking very loudly and at the end I didn’t have my colorand they never said sorry. They are very unprofessional, unfriendly and they don’t care about the client. I had also recommended to two friends which are also very unpleased.

I always use this place and have recommended to lots of friends and family. It isn’t such a good deal when you have to pay full wack (£40 — £50) but definately worth it if you take a friend with you or refer someone.
I like that you get a very posh drink whilst getting your hair cut :)
I have bought some products too, as I liked them but they aren’t pushy.

i have been to this salon quite a few times before and had a few different people and all have been amazing! i couldnt of been happier my hair is looking shiny and healthy (which it wasnt before) they have so many offers 30% off colour on a tuesday and i have never seen it empty. Also the recommend a friend system is fab u can recommend loads of friends and get them a half price cut and yourself one too!

The first time I went here I loved it, however when I went back the girl who I had previously seen had left.
The new girl I saw was rude, obnoxious and gave a really bad cut. She lectured me on products like I was a child and then proceeded to be stroppy when I wouldn’t buy them.
I was unhappy with the cut as it was extremely overpriced (£45) She constantly scraped her fake nails on my neck and barely cut anything off (I still had split ends when she had finished) The whole app (wash, cut, b/​dry) took only 20mins!
Needless to say I won’t be going back, in fact I wish I had complained! Instead I’m making do with making sure everyone avoids this salon!

I stumbled unpon Headmasters when i desperately needed a haircut (to look professional for an interview) and my appointment with another rubbish saloon was cancelledwthout me being informed.
the service in Headmasters was good and they offer excellent cuts at very good prices. They also have something called stand0by haircuts, where you can get haircuts at reduced rates if you turn up on the day itself if peple cancel their appointments.
I had a cut and colour and i am very pleased with the results. My friends and family complimented me on how my haircut suits my face. :)
th interview went really well btw :)

This looks and feels like a high-​end salon, with low prices– if you get a referral from a friend. They have a referral scheme on at the moment– if you recommend a friend (or indeed, are recommended by a friend), you BOTH get 50% off your next hair cut. My friend referred me before I first went, so I got a great haircut for £15, which in Reading is practically unheard of. They used lovely products on my hair, and gave a hair consultation first to see what would look good with my hair type and face shape etc. I was very happy with the results and would definitely return.