Kurt Muller

I have never had any problm with Kurt Muller at the Lowry in fact they have all been very friendly and accomodatiing to my needs. I always check for any faults on any clothing I purchase from any clothes outlet so never need to take anything back and therefore do not know their reaction to taking damaged goods back.
My main reason for purchasing at Kurt Muller Lowry is that their designer range is always very fashionable and very different to anywhere else known to me. I still buy my business clothes from Saville Row but buy most of my casual clothes and shoes from KM Lowry.

I bought a jumper from them 13 days ago to the day, when I tried it on it had a hole in one the of the sleeves. I could not get back to the Lowry any eariler than today and assumed that because the jumper still had all tags and the reciept there would be no problem. Boy was I wrong. 20 minutes of rude and aggressive behaviour from two staff members, in which they blatantly called me a liar, that I had damaged the goods myself and I would get no refund! The man started ranting that we were scaring the other customers away by saying they sold faulty goods! When all I’d said was the item I’d bought from them was damaged and I was within my rights to ask for a refund. I’ve been a customer here for over five years and normally the staff are on the rude side, but I never expected to be treated like a bit of dirt by them. After the man became overly aggressive and intimidating to my partner for no reason, we left, but I promised them I’d be contacting trading standards and reviewing them. I’m still in shock from the whole thing and they’ve lost my custom for good. From other reviews I’ve read on other sites this seems to be a trend for them, stay away and buy somewhere else.