Post Office

Solihull post office was my favourite local post office two years ago, now it is my least favourite. Nowadays only a few of the windows are open and customers are told to use the self service machines. I do not mind using these machines as I can make sure that all stamps are securely fixed to the parcels. I find that I have to keep politely asking half of post office staff to stick stamps down around the edges in all of my local post offices and it is embarrassing.
The problem with the self service machines in Solihull post office is that there are only three machines and there always seem to be problems with them. Yesterday, for example I had to wait in a long queue as one machine was not giving out change and could not be fixed and one of the other machines was not working correctly as the stamps were not coming out.
I feel really sorry for the staff at this post office as they have to work so hard and look really harassed most of the time. So many staff seem to have left over the past two years.
How things have changed and not for the better!

It is the main post office in the centre of Solihull, just in Mell Square. They have a seperate bureau de change as you walk in. No matter how busy it is they always seem to keep the queues moving fairly quickly. When it is busy they have most if not all of the windows open. Staff are friendly and helpful. It also sells a selection of cards and stationery, as well as postage boxes and other materials