D & A

I used to use this opticians in Staines, but got so fed up of the poor service and the excessive amount of time it took to get my glasses that I now go elsewhere.
D&A in Staines seem to be permanently understaffed — just yesterday I was walking past and they had a scribbled sign on the door saying they’d be shut over lunchtime due to staff shortage — however there were clearly two staff members in the shop at the time.
I never found any of the staff particularly friendly and repeatedly had the experience of them stopping in the middle of dealing with me and going off to help someone else.
The last time I went there it took nearly a month to get my glasses — the Staines manager said this was due to problems in their factory in Spain — this hadn’t been mentioned at the start of my appointment so I didn’t have much choice about whether to go elsewhere.
I also found D&A more expensive than other chain opticians.