Rating des Ortes: 3 Staines-upon-Thames, United Kingdom
This is a reasonably large branch of the Debenhams chain which I shop in from time to time, but have always found a bit scruffy and down at heel. The cosmetics department on the Ground Floor looks smart and has recently been updated, but the further back in the shop you go the scruffier it seems to get. Some of the upper floors also seem a bit scruffy. Sale stock seems to hang around for months and looks very jumble-sale like. Some of the sale clothes look grubby and stained as they’ve been out on show for so long. I particularly like the Designers at Debenhams section as I have a particular fondness for handbags, but find that the goods in the rest of the shop can be over-priced. Having said that, Debenhams seem to permanently have a sale at the moment which encourages me to shop there a bit more. I haven’t ever found the staff in the Staines branch particularly good or particularly helpful. I recently returned something to the store which I’d bought on the Debenhams website and though this is encouraged on the website it turned into a bit of a farce, with the assistant calling the department manager, who had to call his manager and eventually the store manager to find out which buttons to press on the till. All in all, a distinctly average store.