Terravision

Vor 4 Jahren bei meinem letzten Besuch in London hatte ich gute Erfahrungen mit Terravision gemacht und deshalb buchte ich guten Gewissens online zwei Return-​Tickets von Stansted zur Victoria Station.
Nach der Landung stellte ich erstmal überrascht fest, dass die Busse nicht mehr vom Terminal abfahren, sondern vom Arsch der Heide am hinterletzten Parkplatz. Dort wird man mit einem Shuttlebus vom Terminal aus in ca. 5 Minuten hingefahren.
Man muss online angeben, wann man fahren will und die Bereitschaft des Personals, dich an einer früheren Fahrt teilhaben zu lassen, war eher gering. Lieber die Kunden né halbe Stunde im Regen warten lassen. Und beim Gepäck einladen hilft auch keiner mehr, dafür kostet die Tour statt 7£ nur noch 6£. Die Sitzreihen im Bus sind schon sehr ökonomisch angeordnet. Dagegen ist Ryanair Business-​Class. Der Bus brauchte auf dem Weg nach London gut 45 Min. länger als angegeben. Aber für das Verkehrschaos kann ja Terravision nix.
Die Rückfahrt verlief entspannter und das Vorziehen der Fahrt um gut 5 Stunden war diesmal kein Problem

I pre-​booked a seat on Terravision from Finsbury square to Stansted. I went to the EXACT stop it said on the website and the ticket but upon arrival there was a sign on the bus stop saying it was not in use. i telephoned Terravision there and then 3 or 4 times but noone picked up. I waited 45 minutes, during which time TWO terravision buses should have shown up yet none whatsoever did! I filed a complaint yet Terravision still has not resolved the issue nor given me an apology, explanation, or refund. It has been over 3 weeks now! TERRAVISION IS A CROOKED COMPANY WITH DIRE/​NON EXISTENT CUSTOMER SERVICE. NEVER RELY ON AN AIRPORT TRANSFER WITH THEM UNLESS YOU WANT TO MISS YOUR FLIGHT!!!

DO NOT USE! I missed my flight because the bus I pre-​booked on was 30 minutes late to arrive at the bus stop and then AN HOUR late to get to the airport, due to the lethargy and disorganisation of their staff. After filing a complaint in person at their Stansted office and then again by email I have yet to hear back a word from them because they are not only unprofessional and lazy but COWARDLY. Deplorable service.

TERRIBLE service! I made the mistake of choosing to use Terravision instead of National Express when returning from the airport in the middle of the night. I bought a ticket and got on the bus to go to Liverpool Street as advertised and instructed by the Terravision staff. Instead the bus went to Victoria and we were then told it would not be travelling onto Liverpool Street, so we had to wait for another bus to Liverpool Street, so getting home took considerably longer and was more stressful than it should have been.
They were apologetic at the time, but when I asked for a refund by email following on from this, I found their customer service was also awful. They were extremely slow to respond and eventually offered a voucher for another journey, which I have no use for, and when I asked for a proper refund they ignored all my emails from there on (they could at least say no rather than ignore emails!).
They are cheap, but also poorly organised and a risk to use. National Express is a much better alternative for transfers to/​from airports!

I was about to give this coach company 5*. I thought «there’s not much to write, in 99% of cases they’re on time, the travel from east London takes 50 minutes (40 in the night) to Stansted, it’s relatively not expensive…»
And then they spoiled everything.
Last week I was coming back from Stansted with a pre-​bought Terravision ticket. I left the airport and was trying to spot the familiar coach with a purple writing, when I heard a boy screeming:” TERRAVISION?!” Happy I’d catch an earlier bus than I expected I handed in the print of my ticket, the boy checked my ticket, crossed out written in capital letters LIVERPOOL STREET STATION and let me in to the bus. It was only around the Tower of London I realized that the bus is not following the familiar route — the driver confirmed the coach goes straight to Victoria. I was really annoyed as instead of of being home half an hour earlier to my original plan, I was 45 min. later, instead of walking home from Liverpool Street St. I had to buy a tube ticket and put up with the rush our crowd. Now I’ll be checking 3 times before I board their coach as they don’t seem to care what they’re doing.

Travelling to London via Stansted Airport? I can recommend the Terravision coach transfer service, will get you to London quickly and at a reasonable cost. I have used the service to Liverpool Street Station on a number of occasions and found it suited my needs perfectly (there is also a service that goes to Victoria provide by Terravision). Don’t know why the name; sounds like they should be providing a TV broadcast service, but there you go, it’s coach transfers they provide from and to Airports throughout Europe.
Go to their site you will probaly get a better deal rather than linking via, for example, the Ryanair site. I booked recently paid £13 return, the headline fare says £9 single so this represented a decent saving.
They are flexible about the time that you actually turn up, suppose they have to what with delayed flights! Bus goes every 30 minutes but don’t seem to operate strictly to the timetable; once the bus is full it goes! You can pay on boarding the bus but I assume you will pay full fare.