Willow Veterinary Clinic

I used Willow Vetinary Clinic for 21 years without any problems. During the last 8 years, my male cat had pancreatitis. I was not able to get insurance for him, so had to pay for all treatment myself. I have a number of rescue cats. I paid all bills over the last 21 years without question.
During ²⁰¹⁰⁄₂₀₁₁ my then 13 year old developed a knee problem. I was concerned with regard to her treatment. she had a plastic knee which cost over £500.00 with the cage I was advised to buy and other things. she had to be kept in the cage which ended in being a duration of over ⁶⁄₇ weeks as the hole in her leg did not heal. She was stitched and stapled. no collar was put on at first until WE requested it.
Finally, being exasperated I returned to the vet for the 6^th time, seeing a different vet, and saying I wanted to leave my cat there until they had sorted out the problem. I had a 4 year old granddaughter and my cats leg was oozing rubbish.
I telephoned to see how she was and a very snooty receptionist told me that she had taken so long to heal because I hand’t followed their advice. I had! I bought a cage £50.00 another litter tray. kept her in it for far too long. returned to the vet 6 times which cost for the fuel and time off work.
I told her this two weeks later I received a letter saying they did not want me as a customer any longer.
my husband was livid. I wrote for an explanation and was completely ignored. I contacted them some months later because my pancreatic cat was very ill and they wouldn’t treat her.
So what point it the Royal College of Vets advising people to contact the vet in the first instance.
Once you question anything thats it absolutely shocking treatment and I don’t believe they care two hoots about the animals because they would not treat mine even though they knew he could die.
Really caring vets if you have nowhere else to go, yes use these Willows in Endon.