Cotswold Appliances

Really appalling service. Bought a dishwasher from Cotswold Appliances and after 10 months, the water pump completely burned out, rendering it totally unusable. It took four visits from engineers over 6 weeks to establish what was wrong and we were told eventually by Cotswold Appliances they would fit a new pump that would be ordered direct from Bosch. When they didn’t call to arrange for the fitting after another 10 days of waiting, we called back to be told that the part had arrived, but was the wrong part. We were then told we would receive a ‘like’ replacement within two days. It has now been a further 2 weeks and Cotswold Appliances refuse to return our calls. The whole process has taken two and a half months and we are a large family with no working machine. When my husband went to the shop on a Saturday he was told that the boss ’ could not be contacted.’ These people are a dishonest and should be avoided at all costs! We are consulting trading standards.