Tullys Sewing Machines & Accessories

I phoned the store today for some advice on buying my first sewing machine. I’ve used my mams for years and never had my own. The owner was very happy to go through all the pros and cons of various machines till we decided on one that was right for me. I read many online reviews and was happy the machine was £30 cheaper than I could get from eBay or Amazon. I went to the store and he sat with me for an hour showing me how to use all the different functions and watching me have a turn. He never made me feel silly for being a little hesitant making such an important purchase. I feel like I got exceptional customer service and feel reassured that he would look after me if I had any problems.

We went to Tully’s and where most impressed by there service. They demonstrated the machine and even carried our new machine to the car for us.

I am very disappointed. I wanted to buy a sewing machine they offered in their online shop and I had some questions first. I wrote 3 times and in the end I even BOUGHT the machine online (the text said that someone would contact me for the shipping costs if I order from outside the UK I am from Germany) no reaction at all. After begging again for a little sign of life, they finally answered that they had not responded as they do not ship overseasand that the machine was not available. Not one word that they are sorry or something like this. Again: They had the machine in their shop AND they clearly encourage foreign customers to place an order! That is more than unprofessional.

as sara9 said, a very rude man works there, cud well be the owner. very rude, no call for it at all. i have 2 machines i was given and they need to be fixed and over hauled but i have put off and put off because of him. if like me you dont drive then your stuck you have to go there. i dont think there is anywhere else to go in sunderland. cud be rude back to him but if you are leaving your machine there to be fixed, well would, nt want to take that risk. must lose lots of trade because of him. blueberry

Strange I went into that shop and was met by a man with a rude attitude towards me, all i wanted was some thread and when he did not have what i wanted he was very rude to me for no reason.

I lost my sewing machine peddle when i moved house and had months trying to find a new one i was told off many shops that they did not make them anymore and that i would never be able to find one.
I found this shop in the yellow pages and gave them a ring he man was so nice and managed to order me one in it only took a week to be delivered to the shop then he rang me so i could collect.
When i went to the shop i found it hard to park as it is on a busy street in sunderland which is covered yellow lines so watch you dont get a ticket traffic wardens are red hot on there streets.
The shop itself is rather small but they sell a great range of sewing machines new and reconditioned and many extras all with great prices.
Overall fantastic service and would recommend to all.