Riverview Cars 24hr

I have previously booked taxis to get to Ebbsfleet for work in the mornings and I have noticed it seems to be completely normal for this company to show up 5 minutes late and for nobody to answer the phone in the office if you call to enquire about your taxi. However, this morning was something else! We deliberately booked a cab early (6:30am) to get a 7:30am train from Euston, however circumstances changed and we needed to cancel the cab — we called the office THREE times, letting the phone ring constantly and received no reply.
Cab showed up 20 minutes late — by which point my partner made other arrangements and had left for work. If we had still needed the taxi though, I would have missed my train from Ebbsfleet and my connection to Lancaster, which quite frankly is absolutely ridiculous. The driver sat beeping in the street for two minutes — apparently completely unaware that it is illegal to do so at that time of the morning — before finally deciding to move from their car and come ring the doorbell to let us know they had arrived. The driver left within moments, clearly late for another job.
Absolutely atrocious service and complete indifference to their customers! I am loathe to give them money but AT THE MOMENT unfortunately they have no competition in the area. From now on will resist giving them my custom whenever possible, even if that means walking in the pitch black to the high speed train service early in the morning.