Specsavers

Had an eye test done here, and they make it expensive to take the test results elsewhere rather than buy glasses immediately from them

This place needs to employ some new staff. I think I knew more about lenses than the person who served me. Should have gone to specsavers? I think not.

This place is a very clever, mercinary and smooth operation, to confuse the customer as best they can. Just try reading their bills, and you will find they are totally and utterly baffling all round. You have absolutely NO chance of getting a good deal here, as all the staff will point you to the more expensive items on display (we don’t work on commission here) Add to that the ridiculous waiting times for an eye test, and then the silly «fitting «process, which once again will take ages, and then they expect you to pay up front for a pair (or two) of glasses you probably don’t really need, and expect you to pick them up a week or so later, when you have probably totally forgotten what the hell you paid for on your previous visit. Totally clinical all round IMHOand a shop to be avoided at all costs. Enter at your own risk, as you WILL be taken for a lot of money, unless you can understand their very clever pricing policies …

I advise anyone thinking of using this store to do what I have done that is vote with your feet and go elsewhere.
The glasses I bought from them are reasonable, but the eyepads have needed replacing three times in nine months. More of an issue is the staff and their attitude, a problem which seems to begin with the Manager and percolate down. I booked an appointment and was sent a reminder by text (a nice touch). Problem was, the reminder had me booked in on a different day at a different time. When I challenged the store on this, the Manager accused me of being intimidating. I asked to speak to the Head Office and was told there isn’t one; when I asked to speak to the owner, I was told I would have to write in.
For information, Specsavers does have an operational headquarters for its franchisees and the manager I spoke to there told me that stores should not ask customers to write in. I received a full apology and was told that the store should not have spoken to me in the way it did. I was assured that the owner would call me back the same day. He didn’t.

Although very cheap, it leaves something to be desired. I’ve been in so many times because they keep giving me incorrect information, lack of information, incorrect lensthe list goes on. Although the staff are friendly they need to give more advice particularly to first time wearers of contacts.

The service here is not exactly brilliant. Yes you will get pounced upon as soon as you enter the door but it is all superficial. I think the idea is to deal with as many people as possible every day. As opticians go not one of the best despite the adverts. If they try to sell you their own products such as contact lenses you will find that they are substandard and will break easily. My daughter had a pair of glasses which she liked the style of, although not expensive. They broke within months, just fell apart, and specsavers then demanded £30 to repair them saying it was her fault which it definitely was not. Totally unsympathetic and unhelpful.