I’ve bought a couple of pairs of shoes in here in recent months and was really pleased with the service I recieved. I thought that the shop was very well laid out. Shoes are at the front of the shop and are split into women and mens’ shoes. I can’t say much about the section for men but the womens’ section was really well labelled. It was clear which shoes were by which designer without having to look in the shoe. Prices were clearly labelled on all items. They also had a section with bags and accessories where again everything was well labelled. I found the staff to be polite for the most part but at one point they were too busy chatting to notice that I was waiting for one of them to serve me. I had to take one pair of shoes back for a refund because they were faulty and the staff were both polite and helpful and able to offer me advice about what shoes might be a good replacement.