Thames Water Utilities

Nothing against them. I now have to pay my water rates as I now own my council flat. In a block such as the one I live in, I think it’s normal that one receives a flat fee per year instead of having a water meter. I’ve found their call-​centre staff okay and I can pay my yearly fee in easy monthly installments. Only very rarely has there been a problem with water supply to my flat. One can use their automated payment option over the phone by debit card when the call-​centre is closed. Nobody likes paying bills, I suppose, but I think the benefits of privatisation exceed the drawbacks, I like owning my flat and pipes need to be paid for.

As I’m quite ‘green’ and live in a modern house, I have a water meter. Consequently I tend not to squander the utility, so I was a little shocked at a recent bill. I was sure that prices hadn’t risen in line with my increased bill and wasn’t aware that I had a problem, so I rang to check the reading and ask their advice.
I was very pleasantly surprised by how helpful the person I spoke with — on their general phone number — was. Without my even asking for such detail, she quickly analysed my daily usage and compared it both with my previous charges and average use. The results put my mind at rest. I was reassured and happy that I wasn’t being wasteful and that my usage and charges were reasonable. Five stars for customer service, courtesy and good communication.