The Grosvenor Hotel

With a small cramped car park your first impression of this hotel is not great. When you walk into reception, it gets worse. The reception desk is small and the reception area rather miserable including the staff that man the desk. No matter how friendly and «smiley» we were, we didn’t get any sense of feeling welcome at The Grosvenor Hotel, not in reception, the bar or the restaurant during our 3 day stay.
No lifts in hotel and our room was a fairly long walk from reception on what was supposed to be the second floor but was more like the third floor considering how many sets of stairs we had to climb. The room was bleak and in need of serious repair as was the bathroom. Only one set of towels available in room.
Swimming pool of a good size with decent enough changing rooms although like the rest of the hotel the swimming pool looked like it needed some updating, paintwork needed work and some evidence of damp. Other leisure facilities advertised were not working at all during our stay, i.e. sauna and jacuzzi.
Breakfast was of good quality but due to the poor service levels we did not bother to eat any other meals in the restaurant. Bar was very expensive, even compared to London!
The hotel website boasts «outstanding service» — there was NO evidence of this at all during our stay and it was quite easy to see why so many hotels in the area had gone out of business if this is the level of service provided!
(edit: this review refers to a stay in early October 2010)