Thomas Cook Travel Agent

Is it possible to truthfully write a review of a single unit of a corporate entity? In our case, this is an easy job, because the store itself is merely gift wrapping, it is what it CONTAINS that is important and that is a group of highly motivated, committed, intelligent, informative staff who work amazingly well together as a team and, with typical South-​Western style, are more than happy to go the extra MARATHON on your behalf. We have been using our local Thomas Cook’s now for nearly a decade, and they have never EVER let us down in any way. They are hardworking, informative, and utterly committed to their customers. Not so much staff, as friends! We have even watched gleefully as one of the girls was EVICTED from her seat while serving us as she would rather help than have her lunch break! You don’t get THAT in many places! The store is always spotlessly clean and very well-​presented. Tour magazines are racked in highly-​organised groups on the walls. The latest offers are highlighted for attention. The desks are all polished and the place even SMELLS spotless! For us, our holiday begins in Thomas Cook’s, and the girls (and guys) seem to get us much of a kick out of our bookings as we do. If that gets them a bonus, I care not one whit. Exellence in service is a WONDERFUL thing!