Kwik-fit GB

I visited this Kwik Fit in Waltham Cross. I had nothing but problems. I booked my MOT, I was told they had tyres in stock when I got there they did not have them in stock. My car required a retest and they had to book in for another day as they didn’t have the bulb in stock. I asked if I got the bulb could they retest on the same day. They advised they did not have any slots. So I booked in for the next day and they ordered the bulb. I called prior to retest and they said they had the bulb in stock. When I went for my retest they said they were not aware of the bulb that needed fitting. The guy stormed off shouted at a colleague but didn’t even come back to explain what was happening. An hour later I saw one of the guys fitting the bulb. He explained it is very difficult to fit a H7 bulb (over 30 min). He then told me that they were not expecting to do this job and that it was not booked in. I told home it had been booked with his colleague and I had even called to confirm everything was in stock. Clearly disgruntled he went to his colleagues they stood around for another 15min. I asked if someone could get on with the retest and as I was walking away the tester said ‘I’m not having her talk to me like that, I’m not doing it now’. The manager was on annual leave and the person in charge did nothing to resolve or have the work carried out. AVOID this garage!

If you have any sense, don’t take your car to these people. ALL the staff is rude and they really don’t know the meaning of customer service. Go to Protyres. Staff and service is a lot better and only 5 mins away