Love Me Do Brides

My bridesmaids and I were initially impressed so decided we would order through Love Me Do despite 1.5 hour drive from us; instead of going through a shop closer, we wanted to give our custom to the shop we felt deserved it we were very wrong. When they arrived all of the dresses were 1.5 –2 sizes too big as confirmed by the alterations shop near us (the lady was shocked how wrong the sizes were). Love Me Do tried to get us to use their ‘recommended’ alteration services but all were too far away from us and at this point we did not want to trust a company they recommended. When discussing the matter with staff at Love Me Do, they were defensive rather than helpful and difficult to get consistent information out of; often they contradicted themselves and each other. When ordering, they had quoted sizes that shocked all of us because of how big they were we compromised and they took them down 1 size but we were still worried they were too big because the dresses the girls tried on in the shop (which fit) were still smaller than those they ordered for us. But we trusted their professional judgement so went with the sizes they recommended big mistake. When the dresses arrived they were very wrinkled despite being told they would be fully steamed. The staff finally admitted that the dresses were only partially steamed but still forced my bridesmaids to sign a waiver before they could leave with the dresses what were they to do. We live far away and are all very busy professionals so with the wedding date looming they had to take them that day! We asked Love Me Do about helping to cover some of the costs of the alterations since the sizes were so off but that was to no avail they seemed to forget that customer service is a key foundation to successful business practice. Hence, we recommend never using this shop though things seem nice there, if you run into an issue the customer service disappears and you will be left a lot more out of pocket than expected.