AQA Solicitors

*Disclaimer: This review is specifically for the Housing Disrepair team who are a part of AQA Solicitors.
Cold, Incompetent and un-​interested.
I contacted the Housing Disrepair team on behalf of my father, who has been experiencing some very bad treatment from his housing association. After having a flood in his flat (apartment), he has become sick and experienced a variety of problems including mold, which to this date are unresolved.
After speaking with the nice receptionist, giving all of the details above and more, i was told that my father would receive a call in 24 hours to discuss details. My e-​mail would be kept on file to keep me up to date, as i do not live in the same country.
A week later and no contact until i had to go and chase this team to find out why. To my disappointment they appeared either to have not been given the info i provided, or were extremely poor at communication. I was asked to complete a questionnaire and provide my phone number once again. After explaining that my father had not received a call, i was promptly told that i needed to again fill in a questionnaire before being contacted. This is AFTER i had called AND completed their online contact us page upon their request. Ridiculous!
I advised them for a fourth time that my father is the person claiming, he is disabled and unable to see very well, so would be able to give them all the information they needed if they just picked up the phone and called him.
Eventually they called. My father explained to me the outcome of the call, and in keeping with their previous level of incompetence they proceeded to not only ignore anything he said, but talk over him, not take any details of his case, and then only talk about what money they could profit from and why it wouldn’t be a good case for them. I do not care whether they took the case or not, no one with any level of customer service or basic etiquette should be speaking to someone in this manner.
We come from a family of lawyers, barristers, all who have represented the QC in the past, and this experience was FAR from the standard we expect. I would not recommend this firm to anyone looking for assistance. Their website explains they are in a ‘niche’ area of law but if you type housing disrepair into Google, you’ll find that is in fact the total opposite, and i STRONGLY encourage you to do so, and stay away from this group.