Frankie & Benny’s

With a young extended family in tow and booths big enough to fit a ravenous clan, this place looked like a good plan, but should the game at the stadium opposite fail to bring you to tears, frankly, Frankie’s and Benny’s food will.
What was that rumbling?
Despite pangs of hunger, I couldn’t really eat any of their tasteless, insipid, overcooked slop, so was it my stomach? Or could it have been Nonnas of Nonnas turning in their graves at the evidently brazen cultural cashing in on what is supposed to be authentic New York York Diner style Dinner?
Well Nonnas! For you I say No No! I will not accept it.
I do accept however that I’d stepped into a chain-​linked to Garfunkles which is, as I’m sure any Londoner knows, synonymous to tedium and tasteless tourist trappery and that I should not have set my expectations so high, but F&B’s are more Sons of B’s if they think that their pre-​packed, cooked-​from-​frozen crappery is going to get past me.
Now one thing I love about Italian-​New Yorkers is how close they like to be, I love their tactility, their passion! Particularly when it comes to food, yet the F&B spaghetti that was brought to our table– was barely touched by tomatoes.
They certainly could have gone and put a bit more pomodoros on the plate to say the least, too but actually, the overdone spaghetti was better off dry, rather than having a horrible heavy coat of their terrible tasteless tinny canned tomato sauce over it.
So mannaggia tua to the makers of these spongy, bouncy and quite obviously breaded meatballs. To make matters worse, they got our orders wrong during a quiet downtime during the day and I ended up getting something awful. So next time I think I’ll say sti cazza to their carelessly constructed calzone.

First the kitchen got our order wrong, then the food was just terrible, completely inedible. Left most of the food untouched. The chicken was dry and the burger was like a McDonald’s burger.

I have visited F&B a few times now and i am always satisfied. I love their hole theme and the good is nice too. Well recommended

Don’t waste your time here. Literally everything we tried to order they were out of. Straw that broke the camels back was the fact that they first came to say they were out of spaghetti then came back to say they were out of spaghetti sauce. And they told us this when the food was supposed to arrive… not when we ordered. Not to mention that the food that actually came was subpar. Fail

Go beyond the starters at your own risk. «Had hospital food that was better» is something heard around our table that should set your expectations right. There’s a ²⁴⁄₇ McDonalds close enough to spare you eating here.

Pretty darn hideous all round. The service is okay but nothing to write home about. We ordered the once tasty garlic doughballs. They were all rock hard, and inedible, and the cheese sauce and garlic butter were tasteless. The waitress could blatantly see that we he left most of them untouched, but didn’t mention anything or ask us how our starter was. The Chicken Calzone was okay, but the Spaghetti tasted like something a three year old could have made. After that, I’ll never be going to a F&B’s again.

Despite my originally high-​hopes as I entered — greeted quickly by a handsome waiter, not judged for my obvious hangover — it soon became apparent that this franchise, or maybe just this branch, has very little to offer.
I ordered the vegetarian breakfast, an espresso, a pepsi and a chocolate shake (hangover cure 101).
The mushrooms were par-​cooked, the eggs lacked life and the alleged shake was likely only stirred with a limp wrist.
The low-​to-​medium prices are proportionate to the low-​to-​medium quality of the food. Shooting for a happy average might win you a throbbing mass of hungry diners, you won’t be getting a revisit from me.
I will concede that, though ordering outside of the usual breakfast menu hours by a full 30 minutes, the waiter smiled and agreed to make me breakfast.
Frankie & Benny delivered an affordable dining experience that left me wanting much, much more.

Not much to say out this restaurant. The food is pretty good (chicken Rosetta & chicken chorizo pasta were the choices), the non alcoholic cocktail, were refreshing and surprisingly nice.
The rest of the food was appalling when spotting another customer and the waitress was friendly enough.
The only down side is the speed of the service. If you are in a rush, you’ll be happy, if like us, you wanted to enjoy the food and relax, well that might not be the best choice.

Went there for dinner. They brought me to a seat and I waiting at my seat for 20 minutes and they did not come by to take my order. They did say they would be right over, but never came by. I left, never ordered.

Came here for dinner, With it being a chain, was expecting a lot better than what it was. Food was not amazing, drinks were ok, service could have been a lot better than what it was. don’t think I will come back here for food, bit may pop in for dessert or milkshakes as I have had their milkshakes before and they were lovely.

We visited this location on our visit to England from the U.S. We have been to other locations but this is a great one. The people are friendly and attentive and the service is excellent. We always enjoy the variety on the menu having kids of various ages. This is a great place for a good bite to eat with friends or family. We will be back!

Service was kind of slow. We had to call for the waiter every time to order and ask for the bill. We went on a Monday so we got a discount on our bill. I ordered the Cajun chicken calzone and it was pretty filling. Price wasn’t bad but probably only because we were able to get the discount.

I’ve been to several F&B’s and the unfortunate reality is that this is just not a good one. All seemed fine at first, we ordered quickly and our drinks didn’t take too long.
Then our good took ages with no apology. When it arrived… Well I put it this way — my wife ordered a jacket potato which arrived plain– not a pat of butter or anything. She also had this chicken sandwich with cheese sauce. When we’ve eaten at the Harrow branch it’s thick and lovely and covers the sandwich. Here it comprised of two small globs.
Mine was nearly as bad — my chips were garnished with cut up bits of parsley all over (seriously, WTH?) and my sandwich was mush.
Then we played a game with our waitress as we tried to attract her over to get our bill and she tried to ignore us. After 15 minutes of this she finally walked close enough that I could ask her for the bill. In the end someone else brought it over and we passive aggressively paid with exact change and left. The plates still hadn’t been cleared as we were out the door.

I’m not really a huge fan of Frankie and Benny’s but they said they had a new menu so we thought we would give it a go.
I ordered a Chicken Caesar salad and my partner ordered a BBQ chicken pitta. The food took around 15 minutes which was quick considering how busy it was. When it came I was presented with a bowl of brown lettuce, a few chopped up tomatoes, 3 croutons and half a chicken breast thrown on top, the look of the food instantly put me off. I had to cut the chicken up on my partners plate as it was virtually impossible to do in the bowl. The salad tasted a disappointing as it looked, the lettuce was old, the croutons were so hard I thought I would break a tooth and the chicken was over cooked and tough.
My partner wasn’t overly impressed with his meal but he said it was OK.
When the waitress came over to collect our plates I told her my issues with the food and she sent her manager over to see us. He was lovely and very apologetic, he offered us a free desert each or another meal which we politely declined and just asked for the bill. When he presented us with the bill he told us he had taken our drinks and my meal off the price and gave us a £10 voucher which was very kind of him.
I was pretty disappointed with our meal as a whole but the kindest and professionalism of the management bumps this review to a 2 star.