Acer U.K.

Buying an Acer machine is a huge risk, they will rip you off if it breaks, even if it is new as bought just a few weeks ago.
It broke within 3 weeks, their repair prople charged me £270 for fixing it, when it was broken when new. After a month of chasing, Acer finally admit they cannot fix it and will not replace it.
So I have bought a new Acer computer, after a month of it being with them they cannot fix it and I have paid £550 for a broken Acer notebook laptop computer.
They are rotten and useless to the core if your machine does not work, a massive risk. Especially when other laptop companies are so amazing with their warranty repairs.
Even when spending money on a 3 year Acer computer warranty, their terms in the picture attached mean they will rip you off with charges for whatever the fault is!
After just 3 weeks the touch screen kept on automatically and continually pressing on a small part of the screen. This made the machine impossible to do anything on. I took a film of the error and it showed there are no cracks on the machine and just this fault.
However less than 2 weeks after this and before I had been able to send it back because of their ridiculously long and beaucratic unhelpful procedures, the screen cracked where the problem had first occurred. It had been closed so I could not have done this.
The video I sent them shows there was no screen crack when this fault started. Evidently tensions in a faultily manufactured screen caused the initial problem of the screen automatically pressing itself and then the crack.
I reported it all and the instructions they gave me meant it took half an hour and ridiculous efforts, to ensure they would not blame me for any transit issues or other cons Acer computers could do next.
On receiving the Acer laptop they said they do not include hardware or software in the Acer warranty, that is all a laptop is! To get my faulty on arrival £550 machine to work, I have to pay £270.
Their Indian call centre cannot understand English, for example saying I have given them wrong information when I speak perfect English and gave them everything they asked for. They would not reason, help or think, they just left me on hold at each stage for minutes at a time and came back with no answer or further information.
After persistent calls over a month to get them to do anything after receiving my computer, they have still not repaired it.
They will not tell me when they will do so and have broken their previous phone promise to give me a replacement if they could not return it fixed after 21 days! They are holding my money for the computer and the repair they still have not done. They are blaming not having a spare screen which is nonsense when they are the manufacturer, it came faulty and it is one of their main products. Anywhere can do a screen repair quicker, cheaper and without the rip off.
Then just to make it worse after a month of constant contact they admit they cannot repair it as cannot get the part. Now i am stuck with the computer that was broken when new. I paid extra for a 3 year warranty, even Acer cannot repair it and they will not replace it.
Just to compare, when my 3 year old Toshiba broke outside warranty a few years ago, they came next day, packed it themselves in a special case, had it back to me fully repaired for under half the cost within 5 days. Also I never had to chase them.
An Acer computer, laptop or tablet is a huge risk. They might be made okay in South Korea, but the English section will rip you off!
If you can cope with being ripped off by receiving a new faulty machine, being ripped off on the repair, after 1 month of continual chasing have no idea of when you will get your computer back, Acer is the company to go to.
However please please please buy a computer from anyone else!