Sarafina

I experienced awful customer service on Saturday the 7^th of May.
I was with a large party celebrating a friend’s birthday and we were seated upstairs. There is only one air conditioning unit and by bad planning it was right above a table. The diners there had it switched off because of the draft. I can understand that, but perhaps a table shouldn’t have been placed there in the first place. Other tables were free.
The lack of air-​conditioning meant that the room became hotter and hotter. Really unbearable. Everyone felt this. The staff agreed but said they couldn’t do anything about it apart from opening a back door. We had to repeatedly ask for ice and I asked to see a manager. I was told they wouldn’t be able to do anything about it so I couldn’t. The manager was in the kitchen, so obviously busy, but couldn’t spare 2 minutes to speak with me. He eventually came an hour and a half later and was quite aggressive. He repeatedly asked what he was meant to do about the heat, and when he calmed down and let me speak I made some suggestions.
I haven’t even mentioned the food. Very average Italian food you can get anywhere.

We visited after reading these reviews and arrived during their «specials» period (noon — 2 and 5 — 7 weekdays) and so had their 3 course meal offer for about £13.
Both the starter and main course were fresh, tasty and well presented; although the pastry in the sweet tasted a little stale.
Service was quick and all of the staff we met were polite and professional.
Very good value for money, we will be back!

Very authentic Italian food and a service that’s second to none makes Sarafina one of the best restaurants in Wilmslow. The pizzas are delicious but my favourite dish has to be the Penne con Carne!
A loyalty card gives you a great saving when you collect the stamps and you can also get a 15% discount when you order anything from their menu to takeaway.

Very authentic Italian food. All their breads and dough’s are made on site every morning.
A wonderful, family friendly atmosphere. There’s a reason this place is always full!

Although Sarafina doesn’t have the greatest curb side appeal of all the restaurants in Wilmslow it could probably have some of the best Italian food and most definitely best service.
They even offer a take-​away service, which includes everything on their restaurant menu at a cut price! And believe me when you’ve been working late and are starving hungry a sarafina pizza is soooo much nicer than the usual take away pizza places.
The prices can’t be grumbled at either, ok so it’s not cheap but this is Wilmslow none of the restaurants are.