British Gas Home Head Office

No I’ve downgraded my star rating. In 2014 I called Able to service my boiler and it was in bad repair. It could be due to the age of the boiler but British Gas had serviced it the year before.
The one redeeming feature of British Gas Homecare was they told me I had to call the Fire Brigade when a leak from the flat above me put my electrics out and the council were dithering.
I’ll use the boiler’s manufacturer, Vaillant to service my boiler next time

I joined up to British Gas Homecare with a £50 excess for repairs after I bought my council flat. The first service of my boiler was very efficient, they repaired a leak satisfactorily but did try to sell me unnecessary safety equipment such as carbon monoxide alarms which I refused. The next year they came to service my boiler and messed it up. The pressure was down after the engineer’s visit, no hot water and when I tried to increase the pressure by turning valves water overflowed the pipe on my balcony. Upon calling their call centre, I received a computer says no answer and was told I’d be charged £50 to receive an engineer to fix it. Annoyed, I wrote to the CEO of British gas and said this was not acceptable. To be fair, they took the complaint very seriously, apologised and an engineer was sent at no cost to repair the boiler to its original working order. Bit of aggravation but I was in between temporary assignments and at home anyway.
The inconevenience was actually a bit of a godsend because I have cancelled my Homecare agreement which was costing over £200 per year and will just pay them for one off boiler services in future.