Nuffield Health

Just had knee surgery, really bad experience with this place, they could not wait to get me out, the two young nurses where fine however the words I was thinking in my head when in there as regards senior nurses where” abrupt and unapproachable «they would not give me the time of the day, I am a talkative person but these nurses where just giving me abrupt answers, from Tuesday breakfast until 4.00pm I was not offered water or coffee. I had a op on Monday afternoon sent home the next day without any doctor seeing me. IS THAT REALLY RIGHT? Sitting at home in lots of pain, when I complained someone from the hospital called to say forgot to say take some ibrufen tablets but we forgot to give you any. One nurse told me she was really sorry and the poor service was because they where really busy. This is a private hospital not the nhs. I never complain however this hospital has really got to me, for the sake of other members of the public I will start my complaints known to not only the hospital but I will ensure as many people in the town know until I receive a full apology from the hospital and two senior nurses. Only plus is the fantastic physio manager who should be in charge of the hospital is amazing, tough, polite and customer service 5 stars and to be fair even thou the doctor disappeared faster then a magic act he has done a great job on my knee, just sought the rest of your hospital issues out instead of your fantasic physio making up for you.

The physio I saw was so bad I complained. Might have just been bad luck, but when you have had knee surgery you don’t expect a physio to bang your leg on the floor when using a wheelchair and not notice?
I ended up crying in pain in the corridors and the physio told people I was fine!
She was more interested in updating the computer, telling me about her holiday and worrying about the next patient than doing any physio!
£45 for 30 mins of humiliation and pain.
Went to another Nuffield and they were superb. Will do a write up on them too!
If you go, do complain if the treatment is poor. I only had one physio appointment there but it was enough to know I will never go back.
shudders

My dad and grandad have both been in this small private hospital, and its absoultly lovely, i think because that the hospital is so small both the doctors and nurses have more time for the patients. Lovely place, definatly recommend it if your looking for a private hospitsal to go in.

Small, private hospital. A variety of health services available, ranging from accupuncture to cosmetic surgery. Obviously treatments are pricy, however, the benefit is the lack of needing to wait for treatment. In particular I would recommend the accupuncturist at this branch of the Nuffield, who has been very successful in treating a member of my family. Free tea and coffee and a number of magazines available in the waiting area. Large, secure car park. Open till late in the evening, which is handy for people who need to visit out of working hours.