NAB

Slow, slow, incredibly SLOW branch! This may be one of their HQ buildings, but the service at the branch/​tellers is terrible! I have to come here as part of my job each day, so I am glad I don’t do any personal banking with them. I leave that up to BankWest (who are great!)
The ticketing system is stupid because it allows for people who have waited less time than you to get served first. I know the ticketing system is designed to service different needs like cheque deposits and other things, but it’s still annoying when you’ve been waiting for 20 minutes and someone waiting 5 minutes gets served first. Particularly when we’re all going to the same tellers anyway. Clearly the tellers aren’t limited to servicing one type of ticket number, like the J’s, H’s, A’s and D’s etc etc.
Lift your game NAB, because you completely suck at basic customer service! I’m not even joking when I say I’ll be invoicing your accounts receivable team for wasting my time each and every day!