Domino’s Pizza

The absolute WORST experience I’ve had at any place EVER. Here’s the run-​down for you:
Pizza ordered via web at 6:40 pm
Call at 7:40 pm (no answer)
Call again at 8:00 pm (no answer)
Call AGAIN at 8:20 pm (pizza will be an hour, no option of cancelling and getting a refund…)
Pizza arrives at 10:20 pm
Lovely, my pizza arrives piping hot 3 hours and 40 minutes later. Just in the nick of time too, I was getting a bit peckish for some reason…
I cannot believe the ineptitude of the managers here. How would they not think to call anyone who places an order, to see if they’re willing to wait that long, if they’re that back-​logged? A wait of 10 – 15 minutes is acceptable. An hour is not acceptable. 3 hours and 40 minutes is ridiculous.
Not even an apology via phone, vouchers with the order or an apology note hastily scribbled on the receipt. Absolutely ridiculous, and clearly no concept of customer service.
I wouldn’t have even bothered, obviously, if I had known it would take this long. I would’ve gotten a refund, and went on my way to literally anywhere else; I had to buy food elsewhere anyway because it was taking so long.
I’ll definitely be going to the store to talk with the manager to sort something out, because this is madness.

Best cheesy garlic bread!
I always order online in my smartphone and do pick up 10minutes after submit my order. The service seems quicker because I don’t need to wait in the store for my order. It shows in the dominos application if my order is ready in store. Pretty handy!
Mostly order pepperoni pizza and lots and lots of cheesy garlic bread! The best garlic bread for me! Love it to death!
Not a big fan of the pizza but it is the only take away option for me besides hungry jacks in the other side of the road.
PS: I still prefer Domino’s pizza than pizza hut