Hôtel de l’Héliopic

This hotel was good but it has the potential to be AMAZING. Our room was extremely clean and I enjoyed the buffet breakfast. The breakfast had many options and you could indulge or be healthy depending on your mood. I had dinner at the restaurant and really did not enjoy my meal, I think the restaurant is popular out of convenience.
The spa is also fantastic, except the majority of the day it is over run by children who are not being monitored by their parents. It is ridiculous that they have a «Relaxation» hour at the spa where people are supposed to be quiet but its a spa it should always be like that! Anyway the relaxation hour is only advertised and not enforced and you have kids screaming and running around into the pool and jacuzzi, in and out of the steam and sauna room letting the hot hair escape. The services (i had a facial and massage) were excellent, especially since there were no kids to annoy me. I do not have kids, I am on vacation, not at Disneyland, its a spa not a day care. The other parts of the hotel that cater to the kids did not annoy me because its the lobby, I am not expecting peace and quiet in the there.
The ski shop in the hotel is convenient. The check in staff are fine, not personable but they get the job done. Do not expect recommendations, once day at 2:30 I asked where I could grab lunch and I was told «In France most places do not serve food after 2 pm, you can go to a bistro or all day restaurant but they are not very good». I mean I was not asking for your judgement on my eating habits or if you could recommend a place with a michelin star. Needless to say I took a walk around the downtown core and found a delicious crêpe and was satisfied. O and I speak French but even if I didnt, you work in hospitality, not hostility, do you not want tourists to come and support your job?
The wifi is fast and easy to connect to. There is free popcorn and candy in the lobby for kids, you can eat it as an adult. As I mentioned, the rooms are extremely clean and spacious so you can store all your ski gear.

The hotel itself was great. The staff was not. As Americans, we understand that we are not their favorite guests and for that, we spoke very politely and cautiously and this still did not help. The girls at the checkin counter were awful. We were told 15 minute wait and after 30 minutes, we inquired again and that was the wrong thing to do. We ended up waiting over 2 hours in the lobby from when we were told 15 minute wait. My wife attempted to curl her hair and it immediately burnt her hair off. As she lay sobbing on the bed, i asked at the desk if they had another curling iron. This prompted enormous laughter and the girl could hardly answer.

This is a great hotel in Chamonix. The rooms were very modern, clean, and comfortable with more than average amount of space for a European hotel. The staff was incredibly friendly and helpful for any needs. There is a really nice indoor pool and spa, and it’s conveniently located within walking distance to the town center and many restaurants and shops. A bus stop is also located directly in front of the front door for transport to town or local ski areas (not to mention the in-​house ski shop).

Very nice hotel. Well situated walking 5 minutes to the heart of town. The rooms are spacious, the spa area is beautiful. The hotel has a slight business feel to it but we enjoyed it. The hotel is quite new and they are working out some kinks such as there are not enough ski lockers for every room. Also the hotel does not have its own ski shuttle service. You have to use public transport. Otherwise, it was a great week we had here.