Paris Airport Shuttle

Beware! This company should be avoided at all costs. They are crooks, rude and should be put out of business for ripping off people who are already under stress and fatigue from a long flight. My flight was delayed on the ground at no fault of mine and was late arriving at the gate in Paris. In all of my travels (I am a million mile traveler on American and 900,000 miler on Delta) my car service checks the monitors and adjusts the pickup when a flight is delayed. I paid for service, not to meet at a specific time. I was not met at customs and had to hunt down a Parishuttle employee on the curb who informed me there would be no car and that I was «on my own.»
I called the Parishuttle office to complain and the request a refund and they told me to submit my request in writing by email. I took a private taxi to my hotel and sent the email in which I also cancelled my return car service on September 10^th I never heard back from them.
They were extremely rude to me and my traveling companion. Avoid at all costs!

AWFUL business!!! I wish that I had read the Unilocal reviews prior to booking!!! Please do not use them. We booked at the airport and were told 30euro to go from the airport and if we wanted we could book our return to airport trip for 34euro so we did. They charged me 70euro for the return. I immediately told them that was incorrect but they said they could not cancel the charge at the ticket counter and that I would have to email them for a refund. After 20 emails and 5 phone calls to get a refunded they have not responded at all. My bank is now disputing the charge with them. Avoid them at all costs.

We had a flat-​out dangerous experience.
We booked a driver going from our hotel to CDG to catch our flight home. The driver was supposed to pick us up at 10:30 for a 1:120 flight.
At 10:45, our hotel front desk called the driver. The driver did not know our names, the address where she was supposed to pick us up, nor where she was driving us to. The hotel front desk had to call multiple times to tell the driver where the hotel was.
At 11:00, our driver arrived, promptly blamed us for her lateness, and chastised us for worrying that we would miss our flight. At no point was there a «hi» or «how are you» or «sorry».
While driving, this driver checked took multiple phone calls, texted, checked her email, wrote down information for other jobs, and sorted through papers. During the ride, her max speed was 150 km/​hr (93 mph). The highest speed limit on our route was 90 km/​hr.
Thanks to incredibly short lines at CDG, we arrived at the gate 15 minutes before boarding began.
I’ve booked my fair share of private cars while traveling, and I do so because I don’t want to worry about if I will catch my flight or not. This was a stressful and unsafe experience, and I will never book with this company again.

When we reached CDG, Air France had left one of our suitcases behind. It took a little while to file a lost luggage report, but the Paris Black Cars driver was still waiting for us when we got out. He was friendly and got us to our hotel.
On the way back to CDG from the hotel, the driver showed up about 25 — 30 minutes past the time I had requested. There was still ample time to get to the airport and catch the flight. The van/​car on the way back to the airport was nicer (Mercedes) and the driver was also very polite and helpful with the luggage.
Recommended, if one wants to use a private shuttle/​taxi service. This was our first visit to Paris, so I used them. Next time, since I am more familiar with Paris, I will probably simply use a taxi cab — which are also very good, and probably about 25 — 30 euros cheaper (depends on the location of your destination hotel).

Please do not use this service. We prepaid three days before we arrived in Paris. The driver was supposed to be among the hundreds of drivers waiting for arriving passengers with identifying names on cards.
We searched for our driver for over twenty minutes until I finally had to figure out to how call them.
When I finally reached them, thirty minutes later, the person who answered the phone assured me our driver was there and he told us to walk to the next exit.
Omg, when we finally met up with the driver, he took my husbands bags and asked me why I called to complain about him.
A thirty minute drive to the hotel took us an hour and 23 minutes. He took us through the seediest parts of Paris which was really not necessary.
Again, please hire a private taxi or ask the hotel you are staying at to arrange a car or taxi for you.
The vehicle was worn down, it was dirty, it was not the black car service we had been promised.

From CDG to Paris, it was difficult to find our van, had problems with the phone number, but the driver did hunt us down, to his credit. The return trip was a minor nightmare, or as my traveling companion says, a drive-​through hell. We gave ourselves plenty of time for pickup and arrival. The van arrived 20 minutes late to pick us up. Then, we had to wait 40 minutes for the next person to show up. Starting to be very anxious. Another pickup on the other side of the city. The driver kept reassuring, despite our spoken concerns, that we would be on time. He chose not our terminal to stop at first, which would have helped us, but another that was more convenient for him. We were already late. Once we were at the airport, several long lines had to be negotiated. And we barely made our flight home. We wish we had chosen a different company, especially for a return flight from Europe to the USA.

We used the the pick up service where the driver meets you personally, waiting with your name on a blackboard. We saw him right away and he greeted us and helped with our luggage to his car. He was very professional and friendly and navigated the streets of Paris with ease. He was also the driver who picked us up at our hotel for the return trip to the airport. All this for $ 59 Euros each way. A little more than the «shuttle» service but well worth it.

I’m so glad another person had problems with this service because I didn’t want to be the only grumpy person.
When we arrived at Paris de Gaulle airport on June 10, 2014, we called this company as it stated on our prepaid voucher, and was told by their operator that they’d pick us up in 20 mins. After 45 mins, (in the rain), we watched as one shuttle after another showed up, and was shocked they’d look at our voucher, and say, «No! Wait for another one!» Then, we stood and watched their company take others just arriving at the pick up area! OR just park and wait for others!!! I said, «I’m disabled, I can’t stand here, because there are no seats, only the ground!» Their driver said, «No! Wait for someone else,» then he threw his hands up disgusted with me.
Their company did not advise us that there was a flood on the freeway, either, which caused delays, however, there were plenty of shuttles just parked, waiting for others??? Why? We had to pay for a cab and it cost us 80 Euros!
This was a terrible situation. I was dealing with an injured hip and on a cane.
Their transfer BACK to the airport on return was on time, but the driver was not friendly.
I’m adding a note: Paris Airport Shuttle did refund us, so I have to say they made this right. Because of that, I’m changing their rating. This was just what happened to us.

We had seen the previous review and prepaid for transport from and to the airport from our Paris hotel. The driver picked up us in a comfortable van as planned. However one week later we were texted a few hours before our pick up time and told they had no drivers available to pick us up. This was after we had reconfirmed the day before. Needless to say, by husband did not check his phone until we were at the airport. It was a frantic hour waiting in the morning for a transport that did not come. Never recommend them again. One week later we are still waiting for a refund.

We were picked up at our apartment on time and with a delightful driver that navigated us to the airport with comfort in a van and was very professional. It made the ending of our trip very easy and convenient!

The car service was excellent. The drivers were on time and extremely professional. I used the service for myself and my daughter — two separate trips. I booked both transports on line and there were no issues. I would highly recommend Paris Airport Shuttle. I will absolutely use them again. Regards…