Butler’s Chocolate Café

Im Butlers fan more than 4 years. My usual spot is in Dundrum shopping center.
I found staff very friendly, very helpful.
I’m giving 4* only because coffee sometimes is just so so– nothing really special.
Always trying to get coffee when George is at coffee machine
Not everyone makes coffee outstanding!

Lovely Café, friendly service and great range of chocolaty food
My friend and I were walking on the streets of Dublin, hoping to find a café where we could do a short break
The Butler’s Chocolate Café is a lovely looking place
Service is great and the Selection there is great
We’d recommend it to anyone who is somewhere on the Grafton Street
My friend had a Caramel Hot Chocolate and I had a White Hot Chocolate with a piece of Carrotcake
It was really delicious!

I’m a huge fan of butlers coffee… and of course the complimentary chocolate (orange crunch all the way!) fantastic marketing! I find the service quick and friendly… even with the occasional queues. Keep doing what you’re doing :)

A chocolate lovers dream! Amazing hot chocolate and coffee and the best chocolates you’ll ever taste!

I am most definitely a fan of Butler’s, and love getting coffee in any of their locations when we’re in Dublin, although this Grafton street location is generally the most convenient for us. Be warned, though — it’s a small place that gets crowded quickly, and is for to-​go orders only, as there is no seating at all.
The staff seem to be pretty used to the flow of customers coming in and out, and were friendly but quick to take our order and make our coffees. I usually go with an Americano, and my husband generally opts for cappuccino, and both were very nice and fulfilled our need for caffeine.
The BEST part of Butler’s, though, is that when you order a drink, you get to select a complimentary chocolate. YAY! Free chocolate is pretty awesome, and Butler’s makes some great products — on one visit I had the orange marzipan, and on my second visit later in the week I had the dark chocolate salted truffle. Both were delicious, though I preferred the dark salted truffle. (My husband got white chocolate somethings each time, so I didn’t pay much attention as I hate white chocolate, but he also enjoyed his selections).
You can also buy pre-​made selections of Butler’s chocolates or make up a box of your own from the case. We ended up buying a Xmas festive menu box for a friend, and my only regret is that we didn’t get one for ourselves, too, as the chocolates in the box sound amazing and I want to try them all!
In a city full of coffee shops, I really feel like you can’t go wrong with Butler’s!

Butler’s Chocolate was a fabulous pre-​Halloween destination… I’ve heard wonderful things about the chocolate, so naturally I had to do some adult styled trick-​or treating! Walking through the doors I was enticed by layers of sweet scents. single chocolates encased in glass quickly stole my attention. I moved into the queue which was short on a Saturday afternoon (on Halloween even). After a short wait we approached the chocolate counter and selected a seven piece box. The single piece selection is glorious, theres a good variety without making the selection overwhelming. The girl at the counter took her time carefully placing our chocolates in small confection cups and then into the box… a layer of material to hold the chocolates in place came next, followed by branded tissue paper, a layer of wrapping paper and finally a ribbon. The entire packaging process took around five minutes! I loved the care they took with our chocolates, in the states we have Godiva and at a much higher price you don’t get nearly the amount of attention Butler’s gives. Nearly ten minutes of individualized care for a total of € 7, brilliant! I would HIGHLY recommend Butler’s Chocolate, the product is second to none, price is extremely fair, location is great and its all around a lovely chocolatey experience!

As a place to just get chocolates, Butlers is one of the best. But they also serve delicious café drinks which make it a great place to hang out. The chocolate selection is great and I enjoyed everything Ive gotten here.

Hot Chocolate or just plain chocolate? Yes, then you need to go here. They make a mean choko and let you pick a complementary piece of chocolate. Take care though, it will make you forgot all about your diet. It is like the diet-​sirene (for those who read the Odyssee).

Some people argue. «What is better. Sex or Chocolate?» I’d say, this place would convince anyone that chocolate is the winner.
Great display. 28 chocolates easily destroyed in one night. The staff are all really nice too.
This place is worth a visit, esp if you are a tourist visiting Dublin. Thumbs up.

The hot chocolate is delicious and is the coffee there. My favorite chocolate is the 70% dark truffle. However, I dont like the queue and and I guess comparing it with 3fe or best coffee spots in Dublin its quite pricy.

Great coffee. Especially your white Americano, it is addictive. Also, your hazelnut truffle is delicious.

I used to come here quite often to get coffee during my break between lectures since it’s really near my college. The coffee is the same as all the other Butlers i.e. average in taste, more expensive than everywhere else (maybe it’s the hidden chocolate fee) and charge extra for soya milk, so I don’t go here anymore after discovering all the other great (and cheaper) coffee shops in Dublin. The branch is take away only as there are no seats inside, and the queue in winter often goes out the door. Not my favourite, but did serve me during my first year at college.

The store layout is a bit messy and queue is messy as a result. I hate an unorganised queue.
The hot chocolate is great though, as is butler chocolate in general.
As with most cafes in Dublin, this place is not open late enough.

I came here with my mom while she was visiting me in Dublin so we could have something to drink while we sat in the park on a sunny day. I was extremely impressed. The caramel macchiato was really delicious. They also gave out a piece of chocolate with our orders, which was both unexpected and delightful (not a word I use often… or ever really). I’d never had their chocolate before and it’s really tasty. I also got a biscuit cake as well, which was one of the better ones I’ve ever had. A very good place to go if you’re looking for coffee and something sweet. I’ve also heard that the hot cocoa is incredible.

Very good chocolate but don’t come here expecting a great, European Hot Chocolate. Their’s is pretty typical of anything you’d find in the US.
For something thicker/​tastier try the Chocolate Café booth at the Saturday Food Market.

I’ve never heard of this place before, and we just happened to accidentally walk by while in Dublin and decided to get some hot chocolate. Mmm… yum… this is the BEST chocolate ever! So rich and creamy and delicious. Even after living in Switzerland and indulging in all its confectionery delights, I have to say that Butler’s chocolate is even better than Swiss chocolate. (And I didn’t think that was possible.)
I wish I could have eaten the whole store while we were there, but alas, that was not possible. So we did the next best thing and bought lots of bars and boxes of chocolates to bring back with us and to give to our loves ones as gifts – milk chocolate with Irish cream liqueur truffles, milk chocolates with Irish coffee truffles, handmade Irish fudge with vanilla, chocolate, rum and raisin… yummm…

Quality isn’t too bad but for what you get IMHO a bit too expensive.
Convenient location if you’re either shopping on Grafton Street or chillin’ at St. Stephen’s Green, try their hot chocolate but pass on their coffee … not the best for the high price that they ask.
A mini-​chain with 22 locations world-​wide, including 13 in Dublin, people are now franchising it in places as far as Karachi, Pakistan.
P. S. They also do cool-​down drinks such as a milkshake or a Chocolate Affogatto: 2 scoops of homemade ice cream, topped with an espresso & chocolate sauce.

There’s no easy way to say this.
I’m just not into chocolates.
* Unilocalers throwing tomatoes at Janice *
So when my friend asked me, «is there anything you want from Ireland?» (four leaf clover? leprechaun?) I said, «Nothing really.»
Fast forward to when he arrived and he says: «I brought you something from Dublin!» like a little kid, he excitedly pulled out this lovely white box out of his bag. Complete with a big brown bow.
Me: «Whoa. You got me chocolates?!!»
His face fell. «Oh, God. Now I remember, you DON’T like chocolates.»
* I smile sheepishly *
As I try to save myself from going into a long conversation WHY I’m just not into chocolates, I nip it in the bud and say, «Really, this is very sweet. And, it’s the thought that counts!» (change subject) «so…ready to go see San Francisco?!»
Well, the next day, it was THOSE kind of days: you had a shitty day at work, you feel ugly, your boyfriend doesn’t love you, yada yada yada. Well, after I had breakfast, I was staring at these chocolates, right.
Riiiight.
The staring contest got kinda awkward, so I thought I’d end it by eating them. I didn’t finish the whole dozen but I did quite the damage:
Hazelnut caramel — you really can’t go wrong with Hazelnut in milk chocolate and when you add caramel, it just gives that extra sweetness to it.
Chocolate flake truffle — when you put this on your tongue, the flakes literally melt in your mouth! a very sumptuous milk chocolate.
70% truffle — love the distinct flavor of cocoa and slight bitterness from the dark chocolate. My favorite!
Chocolate trio — two layers of chocolate encased in a dark chocolate shell. MMM!
Raspberry sorbet — raspberry and dark chocolate are a match made in heaven!
Double chocolate mousse — decadent and smooth!
At this point, the bf woke up since he heard me making pleasure driven noises in the kitchen and he was shocked to find me pigging out on chocolates at an early hour. It’s like getting caught with your hand in the cookie jar and this look on my face that says «por que?!»
Bf: «you’re eating chocolates THIS early?!»
Fine! You can have the rest! JEEZ! No need to stand there with a judgmental look on your face.
* hmmph *
So, I sat there at the kitchen table, licking the last melted truffle off my fingers and thought to myself, «why am I not into chocolates again?»

Their hot chocolate is just so tasty, on an autumn day there’s nothing better than a cup of hot chocolate and a walk around St Stephen’s Green. Not something you’d do every day, but perfect every now and then.
You also get a free choccie, can’t argue with that!

As coffee houses go, its not bad at all at all. Especially for Dublin where more bad coffee is served up by people not properly trained to use the machines.
As for the chocolate, I NEVER refuse the free chocolate that comes with the coffee.
It is expensive though, so I if I were to pass by here on a daily basis I probably wouldn’t buy my morning coffee here every day.
I was going to give it a four star rating, but took away a star as a mark of solidarity for my fellow Unilocalers who recieve terrible behaviour here from the staff. Lets hope this person is not allowed near the publc anymore!

It’s safe to say I’m a smidge neurotic. So I might be the only person to have a problem with an iced coffee being poured into a takeaway coffee cup, rather than the see-​through cups that are the usual. But having to drink an iced coffee out of a coffee cup makes you look like a crazy person. Because there’s a straw, and you’re walking down Grafton Street with said-​straw sticking out of said-​coffee cup.
I looked mental, like I was so terrified of coffee that it had to be held at bay with a straw. So next time I’m ordering, I might have a quick peek behind to see they have the right items.

«NO PHOTOS!!!»
Said the extremely rude woman with her back to me as she fixed a customer a coffee.
«Excuse me?»
«NO PHOTOS!!!»
So there I was standing at the counter being shouted at by the rudest woman ever who does not even have the decency to face me and explain to me what the hell her problem was.
All this would be somewhat excusable if I was not a paying customer. I was watching another member of staff put together a hand selected box of chocolates, the most expensive option may I add. So I am not allowed to take a photo of my chocolates?!
The girl that was assembling the chocolates smiled nervously and said,
«It’s company policy.»
So Butler’s Chocolate I invite you to explain to me your company policy. Let me break it down very simply again.
I paid for the chocolates, the most expensive option may I add. I was shouted at by an ignoramus who did not have the courtesy to explain what her problem was. She thought nothing of behaving like that in a packed store. Your customer service is horrendous. I will never ever go back there again and recommend that others don’t until someone explains to me why that was appropriate behaviour on your part.
P.S
I attached the photo… Should I expect to be arrested now?

Ach, dieses Café habe ich in guter Erinnerung von meinem Auslandsjahr in Dublin. Ich bin zwar kein Kaffee-​Freak, aber Schokolade mag ich umso lieber :)
Obwohl man in Dublin tendenziell deutlich mehr Zeit in Pubs als in Cafés verbringt, hat es mich hierhin doch ab und zu mal gezogen. Gerade die Lage des Cafés in der Grafton Street, direkt neben St. Stephen’s Green, ist bei schönem Wetter echt klasse. Folgende Wohlfühlprozedur empfehle ich:
1. Bei der netten Verkäuferin im Butler’s um einen leckeren Cappuccino to go bitten.
2. Eine (zum Kaffee) kostenlose, unheimlich leckere Praline aussuchen.
3. Beides mit ins St. Stephen’s Green nehmen, sich auf eine Bank in die Sonne setzen, den Cappuccino & die Praline genießen und den anderen Leuten beim Spazierengehen zuschauen!

This is probably one of the busier Butler’s as it is right at the luas stop so would get an influx of work-​goers every morning. I would not like to work here in the morning — loads of suits coming at you first thing without their coffee fix… scary!
There are no seats or tables in this particular Butler’s — it’s purely for take out purposes. They do still have the obligatory wide selection of mouth watering chocolates on offer, as well as muffins, pastries and other yummy, calorie ridden delicacies.
They also seem to always have plenty of staff on too, so you’re never usually waiting too long.