MacDonalds

After I have been several times for general fixing (rather expensive) today I went there just asking for a little drop of chain’s oil. The owner very roughly replied that I had to buy a full bottle or nothing, asking me if I also wanted to have my shoes cleaned. It’s been funny though!

Incredibly rude service after I went in here to redeem a bicycle service voucher I bought on Living Social. I was completely dismissed as nothing more than a nuisance. Ironically, I managed to get a puncture on the way to the store and when I requested the cost of putting in the new one, I was told it was € 13 — € 5 for the tube and the € 8 ‘to pay him to put it in’ even though I had a voucher for a full service. I let it slide as I was rushing to work. A few hours later, I got a phone call from the same gentleman telling me my tire had a tear and that it would cost an additional € 30 to change. When I politely requested that I would like to see the tire before dishing out the € 30, I was promptly told to f**k off and that the best thing for me to do would be to call Living Social to get my money back and to go in and collect the bike again.
Disgraceful service, if these guys knew anything about running a business, they wouldn’t have focused on the value they were getting off the voucher but the follow up business they would certainly got off me and everyone else I would have told. Hope they get their shape together and get rid of that fool that was running around acting like he was busy on Wexford St. I will do my best to make sure no one has to suffer the treatment I got.

Up until yesterday, I really didn’t like this place, found the guys very unpersonal borderline unfriendly.
But yesterday I suddently realised I was using my feet WAY to much to stop at traffic lights… oh oh… my brakes were almost gone, slowly but steady and I hadn’t realised that… So Rather than going to my usual spots (Rothar or Humphries), I used MacDonalds which was the closest, to get the brakes fixed.
This urban jungle is just far too risky to go any further without all my weapons in full order :-D
And in fairness to them they fixed them in a few hours and gave my bike back with a smile (4 new pads, 30 €). I still think they are not customer focused at all but they do the job.
It’s a handy place, handy shop, despite not being my fave because you can get pretty much all the stuff you may need urgently there (until 6pm, which is great for people working around there) and their bike range looks pretty decent.

I’ll back up what Cathal said in that you would never guess that this shop is called MacDonald cycles. I thought it was called ‘TREK’. So imagine my disappointment when I discovered that images of traversing the galaxy with a trusty vulcan were no longer to be conjured up by this shop. Instead I get the borderline psychologically scarring image of a 6 ft. 2 clown popping into my mind’s eye every time I walk up Wexford street. I’ve only ever bought a lock here, but I pop in from time to time to see their offers on second hand bikes and the staff are always really nice.
BIKE TREK. Now that’s a title. For a bike shop; or at least a really bad sports biopic.

You wouldn’t know that this shop is called «MacDonald Cycles», as the most obvious sign is the giant TREK one that takes up the entire shop frontage.
Most of my dealings with the shop have been fairly positive. I’ve bought a few new tubes, an axle once, they’ve changed a tyre of mine. Reasonably straightforward, no complaints. But, once I asked for a replacement chainguard. They replied that they didn’t have any. I mean, wtf? I mean, that’s like an ice cream shop that sells ice-​cream, but no cones, flakes or any other accoutrements.
And in the world of bicycle sales and maintainance, there exists a great disparity in the power relations between you, the customer, and the shop keeper, as they are likely to be infinitely more knowledgeable on the subject than you are. An example will illustrate this better: one day when I was in the shop, a young lad went in and asked if they sold sat navs. The man form Macdonald’s replied «No, we don’t». Not «We don’t, I’m afraid», or «perhaps you can try such and such a place», just «No», and he left the poor young lad standing there like a sore thumb. On that same day, a man asked if they could do anything about rust on his chain. «Rust? Ah, ye can’t do anything about that!». Not everyone knows everything about bicycles, guy.
Top quality workmanship, but some of the staff could use a bit of customer relations training.

This bicycle shop has been an old staple on Wexford St for years. My husband bought a Raleigh Mustang and a MBK in there years ago.
They stock Trek, Falcon & Planet these days as well as the old reliable Raleigh Bikes!

MacDonalds is one of the few bicycle repair shops in the south city. For anyone living in the city it can become a bother wheeling your bike out to the suburbs for a repair.
The shop also sells bikes, I honestly can’t say if their prices are good or bad because I have never bought from them, but any time I’m in they seem to have some offer or another.
What I can attest to is that they are a great repair service, any complaints I have had they have been able to repair in little time (often just an hour).
Also price wise they are probably the cheapest repairs I have come across in Dublin.