The name«Express» is more aspirational than descriptive. My appointment(twice rescheduled) began with a 30 minute wait while the staff drowned in a sea of customers. Once they reached me things went smoothly, but it wasn’t the quick visit that I expected. The same thing happened when I came in to pick up my lenses: the staff were so busy that what should have been a 60 second visit took the better part of 30 minutes. But c’est la vie. Even if it wasn’t fast, the service was polite and competent. And that’s more important.
Gary M.
Rating des Ortes: 5 Dublin, Republic of Ireland
Been unfortunate enough to discover in my early days of school that I need glasses(and back then, been different it was not intelligence that I was related to, it was more like jam jar eyes or four eyes etc) I have been a regular to all forms of opticians. Been supercilious when it comes to service and been that this was just not your run of the mill service, it was my eyes and especially when my eyes are apparently the window to my soul I went in search for the best optician in Dublin. Having just arrived back from London, I taught I would stick with what I knew and headed to Vision Express on Henry Street. After a few years of efficient, friendly, professional service in London, I was shocked by the lack of everything that this particular eye care facility had. The staff were the complete opposite to what I had come to expect(no efficiency, no friendliness and a dictionary is needed for them to understand the word professional) so like anybody who buys in to marketing slogans, I consumed. Should have gone to Specsavers! Yes I did. After two consultations though I did miss that extra bit of something that I received from my branch in London. Then on one grey Saturday afternoon my love affair with my opticians began. Introduced to me through a friend, I became a proud member of Vision Express in Blanchardstown. Unlike their counterparts in Henry Street, the staff are friendly and Professional. Not only do they match their service to their counterparts in London they exceed it by offering a touch of Irish ‘cead mile failte’. Price wise they are not the cheapest however they do some great deals which doesn’t break the bank(and been with them for over two years now I still don’t feel it) but the extra few euros is worth the feeling of a stress free service.