National Driving Licence Service

I had to go here twice in order to renew my day old expired driving licence. The form says nothing about booking online or by phone but that it takes walk ins. However the first day there were unbelievable queues and I had to make an online booking while standing in the centre.
The following day even though I had a 2.45 appointment I still had to sit and wait (was lucky to get a chair) I had to wait an hour as they were still dealing with the 1.45 appointments. Everybody around me were irrate, the lady beside me snarled when I bumped off her while taking off my coat which was because it was so hot there.
It’s a nice modern office though and once they get things sorted it should be fine. They need to decide they either use online booking or to have a take a ticket option. That way people can go have a coffee in the centre while waiting. Using both is madness.