I give this hotel a four because no one is perfect. This hotel is located like 15 – 20 minutes away from downtown and the Vatican. I really enjoyed staying here. The room was roomy, clean, and modern. Cleanliness is a big thing for me and I was happy about the room! All their services were great including their Wi-Fi. If not one of the better Wi-Fi’s I’ve come across in various hotels in Italy. Cost of Wi-Fi is acceptable and not expensive like other places. I enjoyed having a morning cappuccino at the bar. The restaurant was good too. Be aware of the service hours! I had a few meals here and the food was great yet, service was just a little slow. So if you have time and/or plan to enjoy a relaxing meal. Then it’s OK. The overall professionalism and service from the staff was great! I can’t complain, I had no issues, and they all were attentive to hear me and take care of my needs. Big kudos to them all! On the plus side across the street from the hotel there is a nice size store(food, personal needs). If you are OK with public transportation. The Tramvia is just around the corner and inexpensive. Near this same area are alternative restaurants. I’m very happy with this hotel, their service! I have no problem returning.