Resurface Solutions

Heed the warnings you’ll see from Dave Hillyer’s many dissatisfied customers if you scroll through the reviews on other sites such as trustedpros. The resurfacing job Dave Hillier did on my bathtub failed not once, but twice — once after 2.5 years, and again, only a year after he came to redo the job. Apparently, not only have I lost faith in his service and products, but Dave Hillyer himself has as well, since he refuses to back his work and correct the peeling, although it is still under warranty. At first, he told me that he no longer services my area and said he would write me a refund cheque for the job. However, take the time to interpret the warranty carefully: the value is pro-​rated based on the number of years since the application. That means that I would have received a cheque for just over a hundred dollars 4 years later, although the cost of the service was $ 675 + tax. Fine. However, Dave was looking for any way out, and since I see he has taken the time to respond to other reviews, I will necessarily include some details. I provided him a copy of the receipt in order to claim the warranty, and directed him to make the refund cheque out to me, as my ex’s name happened to be on the invoice as he was the one who was home that day. Dave’s response was condescending and chauvinistic: first that the warranty is non-​transferable, then, «I wish you well, you got a refinished bathtub and tile paid for by other than you and have enjoyed the benefits.» I wrote back making it clear that I was the owner of house then and am now, and that I still live here, and that the BC Consumer Protection office agreed that I had a legitimate argument. Never heard a word back from him. By the way, Dave Hillier was very clear in his last email to me that resurfacing is only a «temporary condition.» So listen to the man himself and don’t waste your money.